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Hoselton Auto Mall

East Rochester, NY

4.7
194 Reviews

909 Fairport Road

East Rochester, NY

14445

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Showing 194 reviews

May 23, 2024

Very helpful. Considerate of my needs and wants.went out of their way to get me what I wanted and price. More

by kathyfwalker0506
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed, Dan McMorrow
May 29, 2024 -

Hoselton Auto Mall responded

Thank you so much for your 5-star review! We're thrilled to hear that our team could meet your needs and go above and beyond to get you exactly what you wanted at a price that works for you. At Hoselton Auto Mall, your satisfaction is our top priority. We look forward to serving you again in the future!

April 28, 2024

It was a good experience as the employees were friendly and sales consultant Jill McWillians was exceptional in her ability to explain and provide a prospect with needed answers. More

by Krouvina
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jill McWilliams
Apr 29, 2024 -

Hoselton Auto Mall responded

Thank you so much for your five-star review, Krouvina! We're thrilled to hear that you had a good experience at Hoselton Toyota and that our team, especially Jill McWilliams, provided you with the friendly and informative service we strive for. Jill takes great pride in helping customers understand all the details they need to make informed decisions. We appreciate your kind words and are glad you chose Hoselton Toyota. We look forward to serving you again in the future!

April 19, 2024

Very helpful in solving a problem I had. Worked with Matt Earnst who was personable and good to work with.. Hoselton used cars offers 6 months of their own guarantee for their own used cars. More

by GLV
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicoli in sales, Matt Ernst in repair
Apr 19, 2024 -

Hoselton Auto Mall responded

Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear about your positive experience with our Service Department and with Matt Earnst. Matt is indeed a valuable member of our team, and we're glad he was able to assist you effectively. It's great to know that our 6-month guarantee on used cars has added to your satisfaction. At Hoselton Auto Mall, we're committed to offering services and policies that make a real difference for our customers. We look forward to serving you again in the future and hope you continue to enjoy your vehicle. Should you need any more assistance, please don't hesitate to reach out.

March 27, 2024

Steve D is the best! Ask for Steve!! Very helpful very patient & punctual. I love my car thanks Hoselton ! More

by Danasia
Recommend Dealer
Yes
Employees Worked With
Steve DiGuardi.
Mar 28, 2024 -

Hoselton Auto Mall responded

Thank you Danasia, so much for your glowing review and for taking the time to share your experience with Steve D. at Hoselton Pre-Owned Super Center! We're thrilled to hear that Steve was able to assist you with patience, helpfulness, and punctuality. We always aim to deliver a great experience, and we're glad to know that Steve helped make your car buying process a memorable one. Enjoy your Nissan Rogue, and remember, we're here whenever you need us. Welcome to the Hoselton family!

February 29, 2024

I had previously thought Hoselton was a trustworthy business, based on my one previous purchase with them. However, my second and recent purchase proved otherwise. I traded in a leased vehicle to the More

by Cody B
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Dan McMorrow
Mar 05, 2024 -

Hoselton Auto Mall responded

Hi Cody - We were disheartened to read about your recent experience at Hoselton Toyota. Transparency, honesty, and the trust of our customers are the cornerstones of our business, and it's clear that we fell short in your case. Your feedback is invaluable as it shines a light on areas where we can improve, particularly in our communication regarding financial details. Understanding the importance of the situation you've described, we are actively reviewing our internal procedures to ensure such an oversight does not happen again. It is our mission to provide service that not only meets but exceeds the expectations of our customers, grounded in clarity, respect, and genuine care. We would be grateful for the opportunity to speak with you directly to address your concerns and work towards a resolution. Your trust is paramount to us, and we are committed to earning it back. We hope to demonstrate our dedication to integrity and customer satisfaction, reflective of the values we aspire to uphold at Hoselton Toyota. Please reach out to me directly at jphastings@hoselton.com so I can begin to work towards restoring your trust in Hoselton Toyota. Your satisfaction is our top priority, and we hope to have the chance to prove this to you. - JP, Customer Experience Manager.

February 09, 2024

I met last Wednesday 2/7/24 with Chris Cammarata in regards to purchasing a new Toyota vehicle. He spent 3 hours with me and thoroughly answered all my questions. Very courtious and no high pressure. I More

by cgraves16
Recommend Dealer
Yes
Employees Worked With
Chris Cammarata
Mar 05, 2024 -

Hoselton Auto Mall responded

Thank you so much for sharing your positive experience with Chris Cammarata at Hoselton Toyota. We are thrilled to hear about the courteous and pressure-free service you received. Chris exemplifies our commitment to providing thorough, patient, and personalized assistance to each customer, helping them make informed decisions without feeling rushed. Your satisfaction and comfort during the car-buying process are our top priorities. Whether you decide to purchase a new vehicle or not, we're glad to know that Chris's guidance has been helpful to you. Our team is here for you every step of the way, ready to answer any more questions you may have or to assist further in your decision-making process. We appreciate your kind words and are grateful for the opportunity to serve you. Thank you for considering Hoselton Toyota for your automotive needs. We look forward to the possibility of welcoming you into our family of satisfied customers.

November 03, 2023

We are very pleased working with Dan Schmitt,our salesman at Nissan. He kept us informed with our options. He was able to obtain the vehicle we were interested in. It was a pleasure working with Dan. More

by sbuisman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Schmitt
Nov 03, 2023 -

Hoselton Auto Mall responded

We greatly appreciate your wonderful review of your experience with Dan Schmitt at Hoselton Nissan. Keeping customers informed and helping them find the perfect vehicle is our priority. We're thrilled that Dan made your car-buying process enjoyable. Thank you for choosing Hoselton Nissan, and we're here for any future automotive needs.

October 25, 2023

Craig at Hoselton Nissan was absolutely amazing. He made the process of buying a new car easy. Craig was responsive & helpful when we needed to find a new car for a young driver. I would recommend C More

by kristine brown
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Holmes
Oct 26, 2023 -

Hoselton Auto Mall responded

Hi Kristine! Thank you for the glowing 5-star review! We're delighted to hear about your fantastic experience with Craig at Hoselton Nissan. Making the car-buying process easy and providing responsive, helpful service is what we aim for, especially when it comes to finding the right vehicle for a young driver. We truly appreciate your recommendation, and if you or anyone you know is in the market for a new vehicle, we'd be thrilled to assist. Thanks for choosing Hoselton Nissan, and Welcome to the Family!

October 12, 2023

They were very helpful assisting me with everything I needed to know to make an informed purchase. More

by fredwbenjamin
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Don't Remember
Oct 12, 2023 -

fredwbenjamin responded

Thanks for a positive experience, I look forward to doing business again in the near future

October 07, 2023

I was very pleased with the effort that my salesman, Billy, spent with me. He was very professional.. More

by flandegb
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Billy
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