Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jim Butler Chevrolet
Fenton, MO
6,919 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 AM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 6,919 reviews
June 01, 2024
Ian was an outstanding salesperson, and we were able to get a great deal on our truck! Very pleased! get a great deal on our truck! Very pleased! More
by moonchyld1962
Verified CustomerEmployees Worked With
Helpful June 01, 2024
I didn’t feel pressured and when I went back for the recall the service was fast . It was a great experience. recall the service was fast . It was a great experience. More
by m.kreamalmeyer
Employees Worked With
June 01, 2024
Between sales, finance, and service it’s an all star group of people. Bryan Palmer and Tim Rhame found the perfect vehicle for me and got into the dealer the next day. Stacey Thornton got me financing a group of people. Bryan Palmer and Tim Rhame found the perfect vehicle for me and got into the dealer the next day. Stacey Thornton got me financing at a great rate. A+ business More
by ZHUNTER32
June 01, 2024
I've been a Ford owner for many, many years, but they value, style and size of the 2024 Chevy Trax really changed my mind! I really love my new Chevy! My sales man, Adnan Kahvedzi, was excellent. value, style and size of the 2024 Chevy Trax really changed my mind! I really love my new Chevy! My sales man, Adnan Kahvedzi, was excellent. More
by rlynnmoeckel
Employees Worked With
Adnan Kahvedzi
May 31, 2024
Communication with customers about what's going on with their vehicles subpar.. advisors are never at their desks and don't return calls in a timely fashion.. My last 3 experiences were not the best being their vehicles subpar.. advisors are never at their desks and don't return calls in a timely fashion.. My last 3 experiences were not the best being that I'm a new customer More
by crmsonlady1913
Employees Worked With
Dalton, Bill, Alicia
May 31, 2024
Ian was great, very attentive and you can clearly tell he's trying to address any concern you may have. We're happy with the car and think the purchase price was fair. I have three pieces of critical feed he's trying to address any concern you may have. We're happy with the car and think the purchase price was fair. I have three pieces of critical feedback: 1) Loose the armor all in your detailing process, the car I bought was like a slip and slide and I'm still trying to clean it up. 2) When reconditioning going cheap and buying no-name "Milestar" tires on a 3 row SUV I put my family in doesn't instill confidence - they are the only part of the car that touches the road. 3) The 3rd party warranty offered is from a company with a 1.7 star review on BBB - one quick Google and I knew to not touch it. More
by toddgilbert
Employees Worked With
May 30, 2024
This review is for Jim Butler's service department, not their sales department. Don't trust the service department. All indications are that they are trained to squeeze money out of you. I bought a bran their sales department. Don't trust the service department. All indications are that they are trained to squeeze money out of you. I bought a brand new Chevy Bolt from this Jim Butler in January, and on April 30 it took in a roofing nail. I brought it to a tire repair shop, and they were afraid to patch it because of the Michelin self-sealing technology. But the self-sealing is only meant to be temporary; it's still necessary to patch the tire. So I made an appointment at Jim Butler. Yet on the phone the person seemed unsure as to whether they actually patch tires. Are they so used to selling new tires that patching a tire is a rarity? Considering how most tire punctures can be patched, this made me very suspicious. When I arrived at Jim Butler, I made clear to the check-in technician that I did not want to replace the tire but to patch it. When I said that, he replied, "Well, with this self-sealing tires, if they aren't holding air then you usually have to replace them." I knew that was a lie, because the self-sealing technology is meant to be a temporary fix. It had indeed worked temporarily. So, I kindly informed him that on the web it's clear that these tires are patchable and are indeed patched all the time. After that, he seemed to look for a new strategy. He told me, "We mechanics have a rule of thumb. You place your thumb on the edge, and if the hole is under the thumb then you can't patch it." He proceeded to take a surprisingly fat thumb and show me how it covered the hole. I was suspicious both because his thumb was far larger than mine and because the other tire shop never claimed that the hole was too close to the edge. Admittedly, the hole is right on the line of ½", but it would make more sense to take the tire off and make sure that it's unpatchable on the inside. The question is not a mere matter of distance, since it is not on the sidewall, but only a matter of whether the inner surface is flat enough. I wasn't going to argue though. It was clear that they just wanted to sell me a new tire. I decided to take my tire elsewhere or just patch it myself if need be. A few days later, I discovered the official repair bulletin from Michelin, which made clear that patching the tire is actually just as easy as patching any other tire. I brought the tire back in to my local tire shop, showed them the bulletin, and they patch it for a mere $35. The hole was not too close to the edge, and the tire did NOT need to be replaced. Thanks for nothing, Jim Butler. More
by coolfizzin
Employees Worked With
Dunno
May 29, 2024
everyone I met in the service department were kind and helpful. They went out of their way to get my vehicle done in a timely manner. I would highly recommend them. helpful. They went out of their way to get my vehicle done in a timely manner. I would highly recommend them. More
by timkammeier
Employees Worked With
