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McCarthy Subaru of Lawrence

Lawrence, KS

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28 Reviews

2101 W 29th Terrace

Lawrence, KS

66047

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Showing 28 reviews

May 14, 2022

I haven't yet taken delivery of my new Subaru from McCarthy, so some might say this review is premature. However, I have come to terms as far as numbers (over the phone nonetheless) for a new Subaru O More

by Rick Rein
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Jordan
March 26, 2022

Every one in the car buying experience top notch. Before and after the sale not just worried about making the sale. Service after the sale perfect.😊 More

by Gregoryspaldin6225
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A lot of people involved all had a hand in our choice of this dealer.
December 24, 2021

They went above and beyond. We had to travel a bit to get to them but it was worth it. We had the BEST experience with McCarthy Subaru and would 100% consider them in the future. More

by atully94
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Jordan
May 11, 2021

Came to my home to deliver the vehicle. Hassle free pricing and did everything over the phone. Amazing team here and they treat everyone like family! More

by KChrisman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Noteboom, Jarell Schroeder
January 06, 2021

Went above beyond for me and my spouse. Found us the right vehicle at a fair price and gave me more for my trade than other dealers in the area. I would recommend this dealership to anyone in the market More

by KChrisman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Noteboom, Jarell Schroeder
January 06, 2021

OMG AMAZING! FAST SERVICE OVER THE TOP! GOT ME IN AND OUT FOR AN OIL CHANGE! CAR WAS WASHED AND SERVICE WENT OVER QUESTIONS I HAD! More

by KChrisman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Noteboom
January 06, 2021

Excellent Staff! I own two Foresters and I bring them here for every service. I have always been treated well. They even wash my car after service. More

by Kyle C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Noteboom
March 13, 2020

be warned My son (in college at KU) took his Subaru in for an oil change. There was absolutely NOTHING WRONG with his car. They up-sold him on things that he More

by ScottSwezy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
unknown
Mar 23, 2020 -

McCarthy Subaru of Lawrence responded

Scott, thank you for letting our team know about this. We understand that the 30,000 miles service was due and we presented it to you, after which you accepted. We apologize if there was any misunderstanding, but if you have any questions please contact our team. Thank you.

December 10, 2019

Follow-up to post of Dec 5. McCarthy replied to that post that they could find no record of my claim. Shocking! Emailed proof of insurance estimate/claim to McCarthy. NOT hopeful of a positive re More

by tjbfs2
Recommend Dealer
No
Employees Worked With
Chad, Larry Stanley
September 23, 2019

Terrible service I made an appointment for a service and was told to drop my car off between 8:00 to 8:30 am. I also requested a loaner. I went there at 8:15 am to dro More

by rsjnk
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Do not know the name.
Sep 25, 2019 -

McCarthy Subaru of Lawrence responded

Thank you for bringing this to our attention. We regret to hear that you had a negative experience, and would appreciate the chance to turn it around. I searched our systems to try and find your information to reach out, but no one by this name appears in our system. Please contact me directly so we may investigate further. I can be reached via email at kkramer@mccarthyautogroup.com, or you can give me a phone call at 913-800-1155. Thank You, Karl A. Kramer, Communications Director / McCarthy Auto Group

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