Naples Mazda

I have scheduled an oil change twice, both appointments were first thing in the morning, and I waited for my vehicle. It took two hours for a simple oil change. In addition, the music playing in the waitin were first thing in the morning, and I waited for my vehicle. It took two hours for a simple oil change. In addition, the music playing in the waiting area was loud and a poor choice. I will be taking my Mazda elsewhere for oil changes. More

The staff were all nice & welcoming. They seem to have good teamwork and it was nice to see a dealership with sales people that were nice to you even if they weren’t the one who was work They seem to have good teamwork and it was nice to see a dealership with sales people that were nice to you even if they weren’t the one who was working with you. If we are in need of a car in the future we will go there. More

They lied on one of two estimates. One claiming to need brakes. After I said that the car had <5k miles and was purchased from them, they suggested they would service it for me. I brou One claiming to need brakes. After I said that the car had <5k miles and was purchased from them, they suggested they would service it for me. I brought it to them for repair and, like magic, the next report said the brakes were great and needed nothing. The tires were also bald. They said they would repair them and later changed their mind. They sold me a car with unsafe tires. I paid for the pre certification ($$$$) and service agreement. The only reasonable person in the entire enterprise was Mrs. Alves, who was wonderful in every way. She was proficient, professional and polite. I have only nice things to say about her. Also, the sales manager gave me a time to come in for service and claimed he would make the service department aware. He didn’t. Instead, I had to explain myself all morning and try to justify why I was there. I am filing a complaint with the better business bureau and getting anattorney. More

They had the car we wanted and we were able to get a good deal on a nice CX-50. Thanks Phil. deal on a nice CX-50. Thanks Phil. More

Great service as always. No complaints Whoo Hoo !! Yippee. Been going there for years and years No complaints Whoo Hoo !! Yippee. Been going there for years and years More

Very pushy, old school sales tactics. It took 7 hours to buy a car, as this dealership is very disorganized. I had to wait multiple times while my salesperson and sales manager left me al It took 7 hours to buy a car, as this dealership is very disorganized. I had to wait multiple times while my salesperson and sales manager left me alone. Pushy, fast going approach to try and make a deal. Finally agreed on a price for a dealer demo model just to find out later at the finance desk they added (snuck in) another $2,000 on top of that! They did not detail the car when I took delivery, plus it was overdue for an oil change by 1,000 miles, which shows they don’t take care of their cars. And ignore all the prices they have on their website because they do not honor them. They have absolutely no ethics and are one step below politicians on the trustworthy/honesty scale. I will never set foot in that dealership again - and I highly recommend you stay away as well. More

Allen was knowledgeable and didn’t make us feel rushed to make a decision. I love my new CX-5. make a decision. I love my new CX-5. More

It was a good experience, a friendly treatment, everything very organized, all the questions answered, Excelente everything very organized, all the questions answered, Excelente More

On time. Got everything done and told me what I would need to have done by the end of the year. Got everything done and told me what I would need to have done by the end of the year. More

I had a very smooth and straight forward experience with the team at Naples Mazda. Bradley and Phil provided excellent support and service throughout the sales process. They took the time to answer my quest the team at Naples Mazda. Bradley and Phil provided excellent support and service throughout the sales process. They took the time to answer my questions and respond effectively to any concerns I had, and overall provided a very smooth and positive sales experience!!!! More