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Priority Nissan Chantilly

Chantilly, VA

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296 Reviews

14840 Stonecroft Center Ct

Chantilly, VA

20151

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Showing 296 reviews

June 20, 2024

Worst retail purchase & experience in my life. .. First, i just read a review from a person who got their oil changed & the drain plug was left out & subsequently, blew the motor. They More

by jimmypf56
Recommend Dealer
No
Employees Worked With
Kathryn & Steve Atkins were the ONLY folks who tried to help.
Jun 24, 2024 -

Priority Nissan Chantilly responded

I regret to learn of the issues you've experienced since purchasing your 2011 Nissan Altima. We aim for accessible communication and top-notch customer care no matter what, therefore we apologize that we failed to meet expectations in this instance. Your feedback is concerning, and we want to ensure things are made right. If you're willing, I'd appreciate an opportunity to speak with you directly to work towards a more positive outcome. We hope to come to a proper resolution with you soon. Thank you, Angie Walker - General Sales Manager - angie.walker@priorityauto.com

May 18, 2024

Horrible experience! !!! I'll take them to the court. I am extremely disappointed with my experience at Priority Nissan of Chantilly and feel compelled to share my sto More

by Abdelaziz Hellal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rico Meza
May 21, 2024 -

Priority Nissan Chantilly responded

Abdelaziz, I regret to know that you are highly dissatisfied with the quality of service received. Your frustrations surrounding your engine repairs are understandable. However, it certainly does not reflect my team’s standards regarding how they are expertly trained to provide absolute customer care and thorough service. We hope to reach a proper resolution with you soon. Thank you, Tony Moorehead - General Manager - tony.moorehead@bmwofsterling.com

May 21, 2024 -

Abdelaziz Hellal responded

You and your team have shown a complete lack of respect for your customers. My attorney and I have repeatedly attempted to contact Mr. Ani Enriquez but have received no response. Additionally, I have sent numerous emails to you and Mr. Enriquez, all of which have gone unanswered.

January 05, 2023

I have been a long-time customer of this dealership from vehicle purchases to vehicle service. During my many, many years of having numerous vehicles serviced at Priority, they have always provided me with More

by fedcop375
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruno, Alex, Curtis, , Jennifer Bryden, Rico Meza
Jan 10, 2023 -

Priority Nissan Chantilly responded

We're happy to hear this! Thank you so much for your review of our dealership! We hope to work with you again in the future.

December 08, 2022

When we lived in Virginia for 5 years we had purchased a few cars from this dealership and things were fine till the last purchase and things fell apart. There were promises made at the time of sale to repl More

by Jmmyco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nick Radmard , Matthew Pennell, Sam Hamdan
Dec 08, 2022 -

Priority Nissan Chantilly responded

Hi there. We are sorry to hear of your poor experience with our dealership. We never want our customers to feel this way. We encourage you to reach out to priorityrep@priorityauto.com with further concerns regarding your experience. From there, we can work to resolve the issues you are experiencing.

July 27, 2021

UPDATE: We finally had to report the tag was lost ourselves. It has been issued. It has not come in as they said it may take up to 4 weeks. I drove 2 hours today to get a 3rd temp tag and they said t More

by wilshields
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Jordan
Jul 31, 2021 -

Priority Nissan Chantilly responded

We are sorry to hear of your poor experience with our dealership, we never want our customers to feel this way. We encourage you to reach out to priorityrep@priorityauto.com with further concerns regarding your experience during your visit - from there we will work to address any and all issues.

June 24, 2021

Charged me $1500 to fix what they said was the issue. Got stranded 2 days with the same issue. They claim now they know what it is and expect another $1200. Incompetence More

by Tina
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rico Meza
Jun 26, 2021 -

Priority Nissan Chantilly responded

Tina - we are sorry to hear of your poor experience with our dealership. We are always working to better our services to meet customer expectations. If you have further concerns however, reach out to priorityrep@priorityauto.com.

September 23, 2020

I was led to this dealer through the Costco program. I was told their price was about $2,000 less than everybody else's but that turned out not to be true. Their prices were the same or sometimes more exp More

by RJD74
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Radmard
February 14, 2020

Misrepresentation of Wear and Tear Expenses I do not appreciate your lack of acknowledgement that there was a misrepresentation of the damages on my vehicle in you last response. Yes, I knew tha More

by L.D.A.
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jennifer Bryden
Feb 14, 2020 -

Priority Nissan Chantilly responded

We regret to hear that you are displeased with your recent experience with us.

October 16, 2019

Dishonest Sales People Bought a 2017 Lexus from a Nissan dealer. Since it comes with free service I thought the price would be worth it. First they lacked a second key when More

by Ivy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
James Kim
September 23, 2019

New car sales needs better training Went to lease a maxima. Manager name Ronnie went out of his way to get the color I wanted but we could not make the deal. While I was explaining how o More

by Riverwabbit703
Recommend Dealer
No
Employees Worked With
Ronnie, shahim and other person mentioned in my review
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