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Regal Kia Lakeland
Lakeland, FL
4,331 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,333 reviews
June 01, 2024
The customer service is excellent but the service on the vehicle not so excellent I was satisfied but not pleased the service that I have gotten over the years from my first car to this car has went down no vehicle not so excellent I was satisfied but not pleased the service that I have gotten over the years from my first car to this car has went down not a lot but it has went down I still love you guys I hope everything get back like it used to be More
by grady4robinson
Verified CustomerEmployees Worked With
Helpful June 01, 2024
4th car from regal. I keep going back because they keep treating me right. Nothing more need be said. I keep going back because they keep treating me right. Nothing more need be said. More
by johnh20
May 31, 2024
Good and very happy place not to long to get car oil change very pleasant change very pleasant More
by judichandler100
Employees Worked With
May 31, 2024
I waited 26 days for 2 rear belt molding to arrive. Had to take my car to the service center and after they hold it for more than 4 hours they messaged me that one of the parts arrived bent and they ca Had to take my car to the service center and after they hold it for more than 4 hours they messaged me that one of the parts arrived bent and they can only replace one of them and have to order the second molding part again. On top of that that side which molding part arrived bent they removed the one from my car and damaged the u der earth panel making it completely loose. I have sent them pictures of what they did and never got a response back. Whatever they did might cause of the underneath plastic part to fall while I’m driving because it is loose. And if this happens I will then have to wait for another however many weeks for that part to arrive too. And here I am spending $42,000+ and paying my car in full dealing with people who does not show to care and more importantly to not do their job diligently. I regret to say but the service and the experience I have had so far is bad. More
by igeorgiev92
Employees Worked With
Other Employees :
The person who was texting me. Don’t know the name but he/she was not answering any of my questions
May 30, 2024
Had a smooth experience. They were patient and kind. Even has complimentary coffee and water. (lady also handed out ice cream) They were patient and kind. Even has complimentary coffee and water. (lady also handed out ice cream) More
by alexisland45
May 29, 2024
Very good service, compliance, and good attention. Easy to schedule appointments. The people who work there are very friendly. Easy to schedule appointments. The people who work there are very friendly. More
by cataangeldearco
May 29, 2024
Fairly quick service, no hard sales, good listeners. Would certainly recommend. Day and night from the service previously received at another local Kia dealer. Would certainly recommend. Day and night from the service previously received at another local Kia dealer. More
by jdieguez
Employees Worked With
May 29, 2024
The service department is pretty good. You just have to know what you're going in for so you don't get unnecessary work done. You just have to know what you're going in for so you don't get unnecessary work done. More
by yournailed
Employees Worked With
May 27, 2024
Dealer got me in and out in a very reasonable time. Went above the call when checking why my speakers were not functioning. Offered me additional service they thought would extend the life of my car. Went above the call when checking why my speakers were not functioning. Offered me additional service they thought would extend the life of my car. More
by Happyleasor
May 27, 2024
I have my third car from Here and im quite satisfied. That's why I keep coming back. Very polite salesmen. Doesn't take forever waiting on my car to be serviced. Yes quite happy. That's why I keep coming back. Very polite salesmen. Doesn't take forever waiting on my car to be serviced. Yes quite happy. More
by STEINMAN.TERESA7@gmail.com
Employees Worked With
