South Hills Kia

The South Hills Kia service department has great service with clear communication. Will go again with clear communication. Will go again More

I had a 10 am appointment for three quick recall fixes and an oil change. I dropped the car off the night before since it was easier than arranging a ride the next morning. I did not hear from the dealers and an oil change. I dropped the car off the night before since it was easier than arranging a ride the next morning. I did not hear from the dealership throughout the day, so around 12:30 I called to see if there was any movement. For some reason, every number I called for the dealership went directly to someone's voicemail. Even calling the other South Hills dealership and having them forward me to the Kia service department ended up with disconnected calls. I decided to drive over there at 2:30, and the technician I spoke to said they hadn't brought the car in yet. I asked why not, and he said since I dropped it off the night before and didn't specify a time, they took that as they had all day to work on it. I said, "I had a 10 am appointment, that was the time." The technician got snippy with me and told me that they would have it done by 4 and to come back. It was really frustrating, first with the phone system not working, then not receiving any sort of update throughout the day, and then finding out at 2:30 it wasn't even looked at yet. I planned my day around the fact that it would be looked at at 10AM and be done in a reasonable amount of time, or otherwise I wouldn't have made an appointment for that time. Not only that, but the vehicle was there from the night before, so there was no excuse for the vehicle to not have been looked at until 2:30. Frankly, I'm concerned that if I hadn't shown up if it would have been done at all. On top of all that, the oil change was $98- I assumed it would cost a little more at a dealership, but the time savings seemed worth it. I did not expect it to be so high, and wasn't even asked what oil change I wanted. Finally, when I went to get the vehicle, the technician said, :ok we had the recalls and oild change, that will be $98. After he was finished and I was handed the receipt and keys and walking out the door, I stopped to ask if all three recalls were handled. He said, two of them were, but the third doesn't have a remedy yet. It would have been nice to have known that at any point during the transaction- I get it if the recall doesn't have a remedy yet, but he should have told me that unprompted. More

The guys were great. Easy to do business with and respectful of my time and money. Easy to do business with and respectful of my time and money. More

Always great service at this dealership. They are the best Kia service center in the area. They are the best Kia service center in the area. More

WAY too expensive for an oil change. .. increased from roughly $35 to $85! I've always gotten my oil changed at the dealership since buying my Kia lease return but unfortunately, I just .. increased from roughly $35 to $85! I've always gotten my oil changed at the dealership since buying my Kia lease return but unfortunately, I just can't afford this price anymore and won't be returning. Otherwise, the work was completed quickly. More

Great service for the last 14 years of owning our car! I would highly recommend! I would highly recommend! More

Friendly and knowledgeable. Eddie was very helpful in negotiating a deal we were very happy with the process Eddie was very helpful in negotiating a deal we were very happy with the process More

No pressure purchase of the Seltos. John and all the people at South Hills Kia were great! Special thanks to Paul Winter that went above and beyond for us! John and all the people at South Hills Kia were great! Special thanks to Paul Winter that went above and beyond for us! More

South hills kia has very nice employees. They also made my experience there awesome as well. They also made my experience there awesome as well. More

Staff are all very kind and attentive. Called to ask about proceeding with an additional service that needed done prior to completing it. Had the car done when we asked for it. Great ex Called to ask about proceeding with an additional service that needed done prior to completing it. Had the car done when we asked for it. Great experience! More