Southern Volkswagen Greenbrier

So far so good , first visit was pleasant and very straightforward will give better review after work is completed on my vehicle. straightforward will give better review after work is completed on my vehicle. More

The staff is always courteous friendly and they keep you updated on your vehicles progress. updated on your vehicles progress. More

It was a great experience. The technician Todd Eastlick was amazing and knew so much and really cared about the vehicle and my well being. The best mechanic I’ve ever had in my The technician Todd Eastlick was amazing and knew so much and really cared about the vehicle and my well being. The best mechanic I’ve ever had in my life. More

The master service adviser Andrew Smithson was very helpful with the service of my vehicle I really appreciated it. Thank you so much. helpful with the service of my vehicle I really appreciated it. Thank you so much. More

Every time I bring my vehicle in, no matter who the advisor is, they are always very thorough and professional. I personally like working with Tim. He assisted me on my most recent visit for an issue w advisor is, they are always very thorough and professional. I personally like working with Tim. He assisted me on my most recent visit for an issue with my CarNet system. I was worried it wouldn’t be finished in time for our cross-country road trip, but they were able to diagnose the issue and correct it in a short period of time. Since it fell under warranty there was no cost to me either, which is always a bonus. I know sometimes (for us women especially), we feel pressured into paying for services we may not understand we need, or feel taken advantage of, but I have never felt that at Southern. Because of their positive attitudes and professionalism, I keep coming back, and have now purchased about 5 vehicles from them. More

I definitely received a fast and courteous service. Andrew displayed strong knowledge of the ID.4 workings and was able to provide quick resolutions to the issues I had with alert messages. Andrew displayed strong knowledge of the ID.4 workings and was able to provide quick resolutions to the issues I had with alert messages. More

I had concerns about my car and the tech that helped me also agreed about my issues. He heard and saw the same things I did. When I left it for the mechanic to look at the mechanic said he couldn’t duplica also agreed about my issues. He heard and saw the same things I did. When I left it for the mechanic to look at the mechanic said he couldn’t duplicate my concerns even though the tech tried to help show him. I believe this was intentional because by time I drive back home my warranty will be over. This was strategic and a way for Volkswagen to make more money. I pay for these services and because the mechanic and manager decided it wasn’t important enough I received no help. So when I drive back to California God forbid something happens and I have to Get it fixed and don’t have money for my kids livelihood I hope y’all feel great about yourselves. And I hope in the future you don’t have to decide to fix you car or feed your kids. More

My service advisor was extremely hospitable and made the process easy and smooth etc etc process easy and smooth etc etc More

Speedy service and great customer service! They put the customer first and I love it. They put the customer first and I love it. More

I appreciate Wes keeping me up to date on my service. Work completed in time frame that I needed. Work completed in time frame that I needed. More