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Trophy Nissan

Mesquite, TX

Overview
Reviews
Vehicles
4.8
1,973 Reviews
Call Dealership (214) 446-8017
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5031 N Galloway Ave

Mesquite, TX

75150

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Showing 1,973 reviews

May 29, 2024

Great experience with Sales Executive. Great vehicle. One power window ceased working as well as the rear camera. I have had to take the vehicle in three times. The next to last time, More

by fred.lowstetter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Multiple
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May 31, 2024 -

Trophy Nissan responded

We appreciate you taking the time to share your feedback regarding your experience. While we're glad to hear that you had a great experience with our Sales Executive and are enjoying your vehicle, we sincerely apologize for the inconvenience and frustration you've encountered with your power window and rear camera issues. Your feedback is incredibly important to us, and we want to address your concerns promptly and effectively. We encourage you to contact our Service Director, Kevin Shutter, at 855-971-9379. Kevin is dedicated to ensuring customer satisfaction and will work diligently to address any outstanding issues you may have. We apologize for any delays and miscommunications you experienced regarding the repair of your vehicle. Rest assured, we take your feedback seriously and will use it to improve our processes moving forward. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future.

Helpful
May 26, 2024

Great experience. In and out. No hassle at all. Thank you so much for your help. More

by lily2012ab.lh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Ruiz
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May 29, 2024 -

Trophy Nissan responded

Thank you for your review! We're thrilled to hear that you had a great experience and that you were in and out without any hassle. Providing a seamless and efficient experience for our customers is our priority, and we're glad that we could help. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future!

Helpful
May 21, 2024

Salesman Bret Palmer worked the deal over the phone and text. Price was reduced as advertised from MSRP and then we negotiated a reduction in dealer add on costs. The sales sheet was sent to me for review. More

by Louisiana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bret Palmer, Ivan Green
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May 22, 2024 -

Trophy Nissan responded

Thank you for your fantastic review! We're thrilled to hear that Bret Palmer provided you with exceptional service at Trophy Nissan, working with you efficiently over the phone and text to finalize the deal. We're glad that the price was reduced as advertised and that you were able to negotiate a reduction in dealer add-on costs. Providing transparent and upfront pricing is important to us, and we're delighted that you found the process to be satisfactory. We'll be sure to pass along your kind words to Bret and Mr. Ivan Green. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

Helpful
May 19, 2024

Greaf experience buying a car. I actually bought two in a week… just due to the simplified and transparent sales process. More

by jitenvakharia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis
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May 20, 2024 -

Trophy Nissan responded

Thank you for the fantastic review! We're absolutely thrilled to hear that you had such a positive experience buying a car, not just once, but twice in one week! At Trophy Nissan, we strive to make the car-buying process as streamlined and transparent as possible, and it sounds like we achieved that for you in a big way. Buying two cars in a week is a testament to the exceptional service you received. We truly appreciate your business! Congratulations on your new vehicles! We know you'll enjoy them. We look forward to seeing you again in the future for your service needs.

Helpful
May 18, 2024

Lionell Johnson in used car sales went above and beyond to ensure everything was satisfactory and went through without a hitch! More

by raygarza2022
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lionell Johnson and Mr. Green in the Business Office
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May 20, 2024 -

Trophy Nissan responded

Thank you for the fantastic review! We're thrilled to hear that Lionell Johnson in used car sales made your car buying experience exceptional. At Trophy Nissan, we strive to provide a smooth and stress-free buying process, and it sounds like Lionell went above and beyond to achieve that for you. We'll be sure to pass your kind words on to him – he'll be delighted to know his efforts are appreciated! Customer satisfaction is our priority, and Lionell's dedication to ensuring everything went smoothly reflects that commitment. Thank you again for choosing Trophy Nissan! Congratulations on your new car, and we look forward to seeing you again in the future for your service needs.

Helpful
May 15, 2024

Jailen Robinson was great! Vet patient and accommodating with me. I had a great experience here. More

by sbparlgl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jailen Robinson and Ivan Green
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May 16, 2024 -

Trophy Nissan responded

Thank you for the fantastic review! We're thrilled to hear that you had a great experience, and especially that Jailen Robinson impressed you. Jailen's patience and accommodating nature are valuable assets to our team, and it sounds like they made a positive difference in your visit. We'll be sure to share your kind words with Jailen – they'll be delighted to know how much you appreciate their efforts. Thanks again for choosing Trophy Nissan! We look forward to seeing you again soon, and hopefully Jailen can assist you again!

Helpful
May 15, 2024

Everyone was very nice and knowledgeable about the vehicle. Thank you for this experience. 5 star More

by Steve
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Last name “Rios”
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May 16, 2024 -

Trophy Nissan responded

Thank you for the amazing 5-star review! We're so happy to hear that everyone at Trophy Nissan was friendly and knowledgeable about the vehicles. We strive to create a welcoming environment where our team can share their expertise and assist you with confidence. Knowing that we provided you with a positive experience is truly rewarding. Thanks again for choosing Trophy Nissan! We look forward to seeing you again soon.

Helpful
May 15, 2024

This is my second purchase at Trophy Nissan. Sales person Trevon made this an amazing experience. Great customer service. Trophy Nissan and Trevon keep up the good work. More

by djl2481
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trevon
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May 16, 2024 -

Trophy Nissan responded

Thank you for the fantastic review! We're thrilled to hear that you've had not just one, but two amazing experiences at Trophy Nissan, especially with Trevon's help. It means a lot to our team to have repeat customers like you. Trevon's dedication to providing excellent customer service is truly commendable, and it sounds like he made a positive difference in your car-buying experience once again. We'll be sure to share your kind words with him – he'll be delighted to know how much you appreciate his efforts. At Trophy Nissan, we strive to provide a consistently positive experience for all our customers. Thanks for recognizing Trevon and the dealership for keeping up the good work! We look forward to seeing you again in the future, perhaps for a service appointment on your new Nissan!

Helpful
May 14, 2024

Everyone was attentive to my wants and needs. Great service from everyone. The GM greeted us a made sure we were happy. More

by steven.bright
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray maghamy
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May 15, 2024 -

Trophy Nissan responded

We're so grateful for your kind words about Trophy Nissan! It's fantastic to hear that everyone, from the sales team to the GM, was attentive to your wants and needs. This ensures a smooth and enjoyable experience for our customers. We appreciate you mentioning that the GM greeted you and made sure you were happy – that personal touch is important to us.

Helpful
May 04, 2024

This was the best experience and real easy . I have never bought and be treated so great. More

by Jameslayne1989
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brit
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May 06, 2024 -

Trophy Nissan responded

Thank you so much for the fantastic review! We're thrilled to hear that your car-buying experience with us was the best and easiest you've ever had. Treating our customers with respect and making the process smooth are our top priorities. It means a lot to our team to know that we exceeded your expectations! We're so glad you enjoyed your car-buying experience, and we hope you'll love your new Nissan! Welcome to the Trophy Nissan family – we look forward to seeing you again in the future for your service needs.

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