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Volkswagen of Duluth

Hermantown, MN

Overview
Employees
Reviews
Vehicles
4.7
591 Reviews
Everything we do at Volkswagen of Duluth is done with pride. We want to be your go-to Volkswagen dealer in MN, and we'll go to great lengths to ensure your satisfaction. We have a staff of auto financing professionals who can assist you in obtaining the finest Volkswagen lease or car loan, as well as an outstanding vehicle service and auto repair center to meet all of your automotive needs. Our commitment to you does not end with the purchase. If you have any questions, please contact us at any time, Volkswagen of Duluth’s complete team is here to assist you! We are proud to provide Volkswagen sales and auto repair to Hermantown, MN but also the surrounding cities of Duluth, Cloquet, Proctor, Munger, Arnold, and many more! If you want to buy a car from a dealership that cares about its customers, stop by Volkswagen of Duluth and see for yourself!
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4735 Loberg Ave

Hermantown, MN

55811

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Showing 591 reviews

May 30, 2024

Amber was great and very helpful, as I had stopped in without an appointment. She quickly sought assistance and was transparent that they may not be able to take a look at my issue that day. I appreciate More

by susan_thorsheim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Blaylock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Volkswagen of Duluth responded

Thank you so much for your kind words and for taking the time to share your experience with us! We're delighted to hear that Amber was able to assist you promptly, even without a prior appointment. Her dedication to providing transparent and understandable explanations is something we value highly at VW of Duluth. We understand that car issues can be inconvenient, and we strive to make the process as smooth and straightforward as possible. We're glad that Amber was able to meet your needs and we look forward to serving you again in the future. Your satisfaction is our priority, and we appreciate your feedback!

Helpful
May 28, 2024

My wife knew what she wanted for an Atlas and it looked like VW of Duluth had a few of them in stock on the website. We visited the dealership, test drove and kept in contact with Drew our salesperson. We More

by weaverj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Drew Mosher
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Volkswagen of Duluth responded

Hello, First off we would like to apologize for the difficulties you experienced during the purchasing process at VW of Duluth. It’s unfortunate that the vehicle your wife initially wanted was sold prior to your decision, and we acknowledge the frustration caused by our inventory list not being updated in a timely manner. We also regret any inconvenience you felt due to the transition between our sales team and the delays that followed. We are pleased to hear, however, that we were able to locate a suitable Atlas for your wife, and we appreciate your patience and understanding throughout this process. Our team is continually striving to improve our customer service and the accuracy of our sales procedures. We are looking forward to seeing you again when you come to pick up your new Atlas, and we are confident that our service department will provide you with the quality experience you expect. Thank you for your feedback, as it is crucial for our improvement. If you have any more concerns or need further assistance, please don’t hesitate to reach out.

Helpful
May 28, 2024

it was what I hoped pretty quick and easy very fine and polite people and helpfull More

by joe.kunshier
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Morphew
4.0
This rating includes all reviews, with more weight given to recent reviews.
Serina Sprecco
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Volkswagen of Duluth responded

We're thrilled to hear that your experience was quick and easy, and that our team was polite and helpful! At VW of Duluth, we strive to make every aspect of purchasing and owning a vehicle as smooth and pleasant as possible. Thank you for choosing us, and we look forward to continuing to serve you with the same level of excellence in the future. If you need any more assistance or have further questions, feel free to reach out.

Helpful
May 28, 2024

The salesman and sales manager were very helpful and pleasant to work with. I’m less than impressed with the certified pre owned inspection. Something as simple as filling the window washer was overlook More

by Wphof56
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Mosher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Serina Sprecco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Volkswagen of Duluth responded

Hello, Thank you for sharing your experience with us. We're glad to hear that our sales team provided you with helpful and pleasant service. Regarding your concerns with the Certified Pre-Owned inspection, we appreciate you bringing them to our attention. We are always looking for ways to enhance our processes and ensure our customers receive the best possible service. We are ready to address the noise issue with the sunroof and ensure that your vehicle is performing to your satisfaction. Please contact us at your earliest convenience to schedule a service appointment. We are here to assist you and ensure that all your needs are met. Thank you again for choosing VW of Duluth. We look forward to serving you. Best regards, The Team at VW of Duluth

Helpful
May 25, 2024

Dealership was very professional with a very quick turnaround on our Tiquan. Communication was top notch! More

by christopher.david.stevens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Blaylock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Michelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Kyllonen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daytain Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Oetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2024 -

Volkswagen of Duluth responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with your Tiguan service at VW of Duluth. Our team strives to provide efficient and professional service, and we're glad we could meet your expectations. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

Helpful
May 24, 2024

Daniel was very professional and thorough. Everything was explained very well throughout my visit. The only thing I would have appreciated from my service is a car wash or at least cleaning of More

by kester541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback. We're pleased to hear that Daniel provided professional and thorough service and that you felt well-informed throughout your visit. We apologize for not meeting all your expectations regarding the car wash and windshield cleaning. We appreciate this input and will certainly consider how we can incorporate such services in the future to enhance our customer experience. Thank you for choosing us, and we hope to exceed all your expectations on your next visit.

Helpful
May 23, 2024

Fantastic customer service! I was able to get my Atlas serviced quickly and the staff was very friendly. During my service appointment/inspection they caught some repairs that w More

by aegibson2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Volkswagen of Duluth responded

We're delighted to hear about your excellent experience at Volkswagen of Duluth! It's great to know that your Atlas was serviced promptly and that our friendly staff made a positive impression. Catching those warranty repairs during your appointment and handling them immediately shows our commitment to thorough and efficient service. We appreciate your feedback and are thrilled you're happy with the outcome. Thank you for trusting us with your vehicle!

Helpful
May 23, 2024

I would recommend this dealership. Tyler is a great salesman to work with and I love the vehicle he helped us find. More

by TiaM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Morphew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Serina Sprecco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2024 -

Volkswagen of Duluth responded

Thank you for your kind words and for recommending us! We're thrilled to hear that Tyler provided you with great service and that you love your new vehicle. At VW of Duluth, we strive to ensure every customer finds just what they're looking for and enjoys a seamless experience. We hope you enjoy many happy miles in your new ride, and we look forward to serving you again in the future!

Helpful
May 22, 2024

The problem was identified, and the fix was accomplished in a timely manner. Communication was top notch by Dan Huffman. The delivery team driving the repaired vehicle to my door was an unexpected bonus. More

by rancho66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Volkswagen of Duluth responded

At VW of Duluth, we're thrilled to hear about your positive experience! It's great to know that Dan Huffman's communication met your expectations and that the problem with your vehicle was resolved promptly. We're also glad that the delivery of your repaired vehicle directly to your doorstep added a nice touch to our service. Thank you for choosing us!

Helpful
May 20, 2024

I am always pleased with the service I receive. They are friendly, knowledgeable, and helpful. More

by lisa.joschneider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2024 -

Volkswagen of Duluth responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our team here at VW of Duluth. Our staff strives to provide friendly, knowledgeable, and helpful service, and we're glad we met your expectations. We look forward to serving you again in the future!

Helpful
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