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Al Packer Lincoln

West Palm Beach, FL

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46 Reviews

1530 N Military Trail

West Palm Beach, FL

33409

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Showing 46 reviews

January 22, 2024

Worst sales experience ever. Days went by before simple answers to quick questions. Refusal to offer ANYTHING off full sticker price. Finally decided to buy existing 2023 Navigat More

by AlexRisser
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Doug
March 26, 2023

Not able to do any deal and deliver fast as advertised. Seam not to be willing to earn a business but just to take it! More

by klausact
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
No name
November 09, 2022

On Oct 4 2022, my Lincoln MKS was delivered by AAA to Al Packer with a malfunctioning fuel injector. After 5 weeks, 2 bills claimed and paid by the warranty company, 2 copays by me and another bill for almo More

by Dr.C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service coordinator Kim, Service Manager Tim Olsen, and General Manager Tracy Manzilotti
June 05, 2022

Called to check availability on vehicle I was told it was gone ! But they did have another one for $5000 more ! Called back and another salesman said they did have it in stock so I told him I would come look More

by Steve_spearman
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin and van
June 05, 2022

Website pricing was wrong. I asked if a vehicle was available then told no not at the advertised price. The website was not updated and continued to show the wrong price. Why More

by Iona Osullivan
Recommend Dealer
No
Employees Worked With
On line and text
January 20, 2022

Joe Hunter sales agent is a great sales Rep. He spent a Joe Hunter sales agent is a great sales Rep. He spent a lot of time with us. Could not ask for a better sales rep. He was great he new everything ab More

by Vin4150
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hunter
May 29, 2021

left 6 messages no one returns my calls was over charged spent $105k now no communication.Customer service useless i change cars every 2 years never with them Melvyn More

by Melvyn Anderson
Recommend Dealer
No
Employees Worked With
Manny he was good
February 28, 2021

I wish to express my gratitude for the excellent service I was provided by the Quick Lane via the expert guidance of James Smith. James has overseen the status of my vehicles for several years and as long More

by A.Ramsey
Recommend Dealer
Yes
Employees Worked With
James Smith
January 24, 2021

“Fantastic car buying experience, Wonderful salesperson." Sahd Nachawi This is my third Lincoln and third dealership and this was the best experience we have had. No surprises, no pressure More

by bobbysharrard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shad Nachawi
October 26, 2020

Poor service. Primary fault (engine light) not worked even after the vehicle was brought in 4 times for the same issue. Additional issues have had 2 to 3 return warranty claims that are still not correct More

by madjestik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian,
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