Andrews Cadillac Brentwood
Brentwood, TN
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Wanted to purchase a used Escalade for my significant other, and I thought where better to buy one then at Cadillac of Brentwood. I thought this would be the place to buy the highest quality used Cadilla other, and I thought where better to buy one then at Cadillac of Brentwood. I thought this would be the place to buy the highest quality used Cadillac. I was wrong. I will let all my friends and family know that live in Brentwood, Franklin, and across the state not to purchase a vehicle from here. Went to test drive a used Escalade last August, and I should have left the lot after driving it. The windshield had a massive crack in it and the ac was not blowing cold. I do blame myself on not passing on the vehicle instead letting them fix both, as my girlfriend at the time now fiancé was excited to have what she expected to be a luxury vehicle. Fast forward 6 months to February and I have it back in the shop again for a thermostat and shutter problem. $1984 bucks later to have it fixed but I understand it's a used vehicle and I did pass on the warranty thinking again it was a higher quality used car. Was not happy about paying 2k after having the car 6 months but again I understand it's used and things happen and again I did not get the extended warranty. I will say the service dept at the Mt Juliet location was very professional which took away some of that sting of that particular interaction. Fast forward a few more months to May. At this point I have had the vehicle 9 months and the ac is not blowing cold again. I call and speak to the manager Scott Alton on Friday May 10th who advises me to bring the vehicle in to let them look at it, and that the service manager Katie would call me on Monday. Dropped the vehicle off on Monday the 13th, and a few hours later we get a call from a service rep saying it will be 1600 dollars to fix the ac. We said we were not going to pay that and that we were expecting a call from Katie. He said he would have Katie call. So now manager Scott Alton and a service rep said she would call us that Monday. Never heard from her. Third time in 9 months this car is the shop, twice being for the ac. The next day I went and picked up my vehicle, never received a call and when I went in to pick it up no one even greeted or acknowledged when I walked in. Great customer service guys. More
When buying a new car, I was unsure of what car I wanted, but I knew the dealership I wanted. Having purchased a car from Andrews Cadillac in Brentwood before, I was sure to return. The service departmen but I knew the dealership I wanted. Having purchased a car from Andrews Cadillac in Brentwood before, I was sure to return. The service department is outstanding! They are prompt, courteous, fair, accommodating, knowledgeable, and dependable. My salesperson, Sean, spent hours answering my questions and showing me numerous cars. He was patient, kind, and so knowledgeable. I was impressed! The purchase and transfer was made easy and fast! Once again, friendly and outstanding service from all involved. Thank you, Andrews Cadillac in Brentwood! More
David ordered my new XT6 and it was built and delivered early David was professional and easy to understand. Transfer XT6 went very smoothly. This is the second time I have done business with Andrew’s Cadi early David was professional and easy to understand. Transfer XT6 went very smoothly. This is the second time I have done business with Andrew’s Cadillac. Great experience More
Sean was a great help and kept the transaction simple and informative. Kept all communication effective and simple. informative. Kept all communication effective and simple. More
Sean did a great job and my experience at Andrews was quick and easy. The staff were all welcoming and the atmosphere at Andrews was 1st class. quick and easy. The staff were all welcoming and the atmosphere at Andrews was 1st class. More
Everything from start to finish was flawless. Could not have asked for a better experience. Dave is fantastic! Could not have asked for a better experience. Dave is fantastic! More
Stopped by to find an older mid-size SUV. The dealer had what I needed, and my wife and I felt very comfortable with the purchase. Andrea was wonderful to work with, low keyed, polite and p The dealer had what I needed, and my wife and I felt very comfortable with the purchase. Andrea was wonderful to work with, low keyed, polite and professional. More
Vehicle was beautiful and as described. More importantly, Andrea was extremely kind and responsive. The purchase process was the smoothest we’ve ever had. If possible, we will certainly use More importantly, Andrea was extremely kind and responsive. The purchase process was the smoothest we’ve ever had. If possible, we will certainly use Andrea and this dealership again. More
I was completely impressed with your excellent professionalism and customer service. Your staff is not only friendly but also highly skilled. This was my first time visiting your awesome dealershi professionalism and customer service. Your staff is not only friendly but also highly skilled. This was my first time visiting your awesome dealership and i was very pleased with everything. The process was quick and easy and your beautiful smile made us feel very welcome . Me and my wife wanna take a moment to thank you for making our experience with Andrews Cadillac so wonderful . Im sure we are another happy customers :) . More
Trey was wonderful to work with! He was attentive and very good at communicating with us throughout the whole car process. We will certainly come back to Andrews and purchase another He was attentive and very good at communicating with us throughout the whole car process. We will certainly come back to Andrews and purchase another car with Trey. Thank you! More