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BMW of Roseville

Roseville, CA

Overview
Reviews
Vehicles
4.7
677 Reviews
Call Dealership (866) 847-8985
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500 Automall Drive

Roseville, CA

95661

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Showing 677 reviews

May 22, 2024

Laura is great! She is very helpful and answers all my questions! I take care to maintain my car and can always count on BMW Service!! More

by mumzzz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
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Helpful
May 20, 2024

We noticed two scuffs in the paint at the rear tailgate after we got home with the new BMW IX. Also, the car wasn’t really cleaned up all that well, there was dust and dirt around rear tailgate. I expect More

by Ed D
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gina
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May 22, 2024 -

BMW of Roseville responded

Hi Ed, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (916) 790-1990 -- we hope to hear from you soon.

Helpful
May 19, 2024

I sent the car for diagnostic service, they charged me a fee and for service to correct the issue. Unfortunately the check engine came on again and charged me another fee for diagnostics . The cost for repa More

by M3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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May 21, 2024 -

BMW of Roseville responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (916) 790-1990 to discuss what we can do to help.

Helpful
May 19, 2024

I feel like I got cheated on my recent purchase of BMW I3. The car has so many issues and now I am stuck with it. They even told to order the few broken parts but I haven't received yet. More

by msgsmg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gina, Tory
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May 21, 2024 -

BMW of Roseville responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (916) 790-1990 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

Helpful
May 17, 2024

Thank you Chris for being so nice and helpful while taking care of my car! More

by princessmyway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cubberley
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May 20, 2024 -

BMW of Roseville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
May 09, 2024

My service advisor was great. Very informative and helpful. I believe her name was Casey but could have been Cassidy. Probably the best I have had since using your dealership i More

by JAMESBRADSHAW3203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey or Cassidy
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May 11, 2024 -

BMW of Roseville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

Helpful
May 08, 2024

Rocky did a great job! Got the service done quickly and was very professional and friendly. More

by dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky
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May 10, 2024 -

BMW of Roseville responded

Hello Dan, we're happy you found our staff to be so supportive during your experience here at BMW of Roseville. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
April 29, 2024

I had a pleasant experience during my recent service appointment. Everything went as my service advisor explained to me. More

by dfeatherjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea
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May 02, 2024 -

BMW of Roseville responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

Helpful
April 11, 2024

Worst experience I’ve had at a dealership, customer service is horrible. They are there to get the most money out of you! More

by jmou15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nyphon
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Apr 13, 2024 -

BMW of Roseville responded

Hello, we are deeply disappointed by your experience at BMW of Roseville. If you'd like, please contact our General Manager at (916) 790-1990. We'd appreciate the chance to make your experience a positive one.

Helpful
April 08, 2024

The dealership and especially Joshua Moore, sales person was most easy/accommodating to work with. More

by sbowdry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Moore
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Apr 09, 2024 -

BMW of Roseville responded

Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
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