Bill Kay Buick GMC
Downers Grove, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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I was absolutely scammed. They charged 4500 for service and to replace a sensor only for the exact same issue to come right back on 3 weeks later, and then told me it was the They charged 4500 for service and to replace a sensor only for the exact same issue to come right back on 3 weeks later, and then told me it was thermostat that caused the sensor glitch. They tried to charge me another 1000 dollars!!!!! I had to talk to three people for them to agree to cover the cost, and I still believe they should reimburse the difference between the thermostat and the part they didn't need to replace. I tried to speak to GM and was told there was no GM that day. Will never be going back to this dealer. More
I sat waiting for the initial check in for about 10 minutes before I was helped. No others on the room minutes before I was helped. No others on the room More
They were very knowledgeable and helpful I am happy how the transaction went thank you the transaction went thank you More
Service department is great & great customer service. I trust them with the service on my truck. Will be taking my truck there again for service. I trust them with the service on my truck. Will be taking my truck there again for service. More
Luigi was very accommodating with us. I cam in to help my son buy his 1st car, and Luigi made sure the process was smooth, and informative I cam in to help my son buy his 1st car, and Luigi made sure the process was smooth, and informative More
I am very pleased with my experience buying a car at Bill Kay Buick GMC Juana Teran was a pleasure to work with. She is professional and her experience shows every step of the way Juana kept me informed of Kay Buick GMC Juana Teran was a pleasure to work with. She is professional and her experience shows every step of the way Juana kept me informed of each step and answered my questions throughly I would definitely recommend Juana to my friends and family Bill Kay is lucky to have such a great salesperson and team member on their staff More
had pleasant experiance shopping for new truck. Have known roger fowler for years and has always been honest and forthright with me . Your dealership is lucky to have a man of his stature. Thanks Have known roger fowler for years and has always been honest and forthright with me . Your dealership is lucky to have a man of his stature. Thanks roger for your continued commitment to customer satisfaction and servicel More
I was satisfied with the work done on my vehicle and the problem was fixed. The vehicle was there for 3 weeks and I wasn’t really kept updated on the progress. I had to call for updates. After I picked up t problem was fixed. The vehicle was there for 3 weeks and I wasn’t really kept updated on the progress. I had to call for updates. After I picked up the vehicle I wasn’t given any documentation as to what work was performed. I called multiple times asking that the documents be emailed and was told that they would be but they never were. I finally went back to the dealer to get my paperwork. More
I am very pleased with this dealership! They have won me over from Mitsubishi. They were very friendly and worked hard to put together a good deal that we could both be happy with. They have won me over from Mitsubishi. They were very friendly and worked hard to put together a good deal that we could both be happy with. More
Brandon was my sales person at Bill Kay and was extremely helpful and very knowledgeable. Brandon spent a significant amoutn of time with me reviewing the advantages of a Diesel engine versus a gasline engin helpful and very knowledgeable. Brandon spent a significant amoutn of time with me reviewing the advantages of a Diesel engine versus a gasline engine. In addition, Brandon was very helpful is putting together a deal on the 2024 Denali truck I purchased that matched my financial requirements - which I was very appreciative of. Brandon spent a considerable amount of time with me going through the various features and set-up of the truck once the purchase was completed and made sure all of my questions were answered. Brandon is very knowledgeable about GMC vehicles and certainly helped me in all aspects of purchasing a terrific 2024 GMC Denali truck. In addition, John in the finance department was incredibly efficient and had me on my way in less than (5) minutes. Typicallu working throuogh the finance part of purchase any vehicle is a pain, but it was an absolute pleasure with John and Bill Kay (Thank you). I would highly recommend Brandon Dahlgren, John (in Finance) and Bill Kay to anyone seeking to purchase a GMC vehicle. More