Brooklyn Volkswagen

What a joke. Saw a used 2021 Nissan Murano online and put in an inquiry. The vehicle was priced at $16.999. The main reason I reached out to this dealership wa Saw a used 2021 Nissan Murano online and put in an inquiry. The vehicle was priced at $16.999. The main reason I reached out to this dealership was because of their VERY clear disclaimer stating “Price is plus tax, tag, title, and registration $250 estimate, $175 documentation fee, $37 inspection”. I said wow this is definitely a dealer that I want to deal with. They’re not playing games with low prices that they add on ridiculous fees. That was until their salesman “Will” called me. He said, the Out the door price was $21,830. Knowing that the price of the car at the stated price was approximately 19,000 out the door I said where did you come up with $3000 in fees, your listing clearly states that you don’t have fees. He stated that it was a reconditioning fee and I said no thanks. Few minutes later he texts me the price of the cars is now $19,995 plus tax. I reminded him that I am a math teacher and that that is almost the same price that he told me a few minutes ago. Needless to say , I did not buy this vehicle. I will not today nor ever will deal with a dealership that practices in these unethical pricing tactics. I put in a complaint on the website, and what I believe to be a receptionist called me back. She proceeded to argue with me telling me that every dealership prices the same way. Knowing that she’s incorrect, I said our conversation was over, she then Informed that her manager would like to speak with me. The manager got on the phone. She was very nice and said that this kind of pricing never happens at this dealership. She said I needed to understand that her agents work on commission and this was his way of padding his own pocket with commission . She also said that this was not allowed at her dealership and she was going to speak with him and bring it to the owner. I highly doubt this took place and that she was blowing smoke up my… She also said hold on a second let me check, oh man, too bad if the car hadn’t sold yesterday, I would’ve sold it to you at our cost. LMAO I guess what they say is true, there is a sucker born every minute. Unfortunately for this dealership, I am not that sucker. When will dealerships open their eyes in realize that they have a bad rap because they practice in these ridiculous unethical pricing games. If they just were honest and reasonably price their cars, people would buy them and maybe they would be trusted. Brooklyn Volkswagen is added to the list of dealers that I will never step foot in, in the future. I prefer to deal with businesses that have integrity, and respect their customers. I have all the screenshots to back up the conversations that took place as well as the listing that was posted. More

Traded my old lease (Jeep) to get into a new Lease with them. Complete Ed the deal what’s told the would get the smudge out of My current lease so I wouldn’t get charged for it. And return it to the leasi them. Complete Ed the deal what’s told the would get the smudge out of My current lease so I wouldn’t get charged for it. And return it to the leasing company for me . They did neither and I was charged a Hefty end lease payment. I also blew a tire two days after having the vehicle . VW care was not helpful and Brooklyn Volkswagen charged me full price for the tire. They had the new vehicle for 5 days and once I got the car back I had to take it back the next day because it didn’t have wiper fluid. I called the dealership numerous times to speak to the manager regarding my displeasure and complaints and no one came to the phone or called me back. More

Louis Santiago was amazing. He patient and explained everything in detail. I highly recommend him He patient and explained everything in detail. I highly recommend him More

Luis Santiago & his whole team made the deal effortless. I highly recommend going there new or used. I highly recommend going there new or used. More

If I can leave this company a -5 stars I would. Where should I start? Make sure before arriving at the dealership the vehicle is on the lot. These people are running some sort of scam. I worked wit Where should I start? Make sure before arriving at the dealership the vehicle is on the lot. These people are running some sort of scam. I worked with a sales rep named Yemen he is short, bald, fat and greedy. I also worked with this African American guy in finance with these big bug eyes 👀 . Almost felt like I was playing poker with him for the deal to go through. I have had many issues with calling and texting my sales rep repeatedly and the company for months with no clear direction. They did not care when I needed to get the car looked at either. This company recorded me without my consent when I finish the sale of the vehicle, like I won the lottery. I told this guy at the front desk to delete it. I don’t want my video out there. My sales rep Yemen recorded me to post on his Instagram after I told him repeatedly do not do that he said he would delete it But I doubt he did. It’s like he was thirsty for followers 🤦‍♂️ He even told me the car I got came with the highest trim sound system. I had to tell him no it didn’t, because I could tell instantly that it did not have it. Do your homework, bro on a vehicle you’re trying to sell. It didn’t matter though, since I always upgrade to aftermarket. Get this after the car was ready for me to drive home, Yemen told me to pay a tip to the guy who washed the car. I told him I have no cash so Yemen said I can cash app him like are you crazy? I just spent thousands of dollars and you want more?! Don’t get me started on one of the sales managers. One in particular, his name was George or Jorge not sure of spelling. I thought he would be a good resource however, his only response to me was, I don’t know why you waited so long. I’m like excuse me, sir xxx. Let’s just say I wanted to call him a word that sounds like HUNT but starts with the letter C. I tried my hardest to be patient and do my due diligence, but clearly you can tell by my review I’m unsatisfied and no results were delivered. Now watch their be some xx customer service response to this like they actually care. “ Oh we’re so sorry Blah blah blah blah blah blah” If you’re that, sorry refund me for the time that I wasted working with you creeps. As a man, I truly respect the women that work here. They were the only ones that were helping me, and they also were frustrated with the incompetence of the men. Don’t even bother trying to speak to the owner I was told he is an a hole. AND I hope he sees this too. Good work, Brooklyn Volkswagen YOU made a very unsatisfied customer. More

STAY AWAY FROM THIS DEALERSHIP. I want to give NO star rating, but that is not an option here. Me and my Daughter had a horrible experience buying car here. Unlike other dealers, I want to give NO star rating, but that is not an option here. Me and my Daughter had a horrible experience buying car here. Unlike other dealers, they advertise a sale price for the car and they will not give you at that price. If you insist on the price they will insult you and laugh at you. After sales manager's insult ,they will send you to the finance manager and insult continues as he refuse to give you the car at the agreed price. This day and age with Customer reviews they don't care about what customer think. You may get a better deal negotiating from MSRP from other dealers. So stay away from this dealership. I am posting this so that you will not be another victim for this dealership. More

Shoutout to Chloe and Mercy for really helping me out get my new infinity q50. Both very attentive, patient and made things happen for me. my new infinity q50. Both very attentive, patient and made things happen for me. More

No respect for the buyer! I lost a lot of time! I recommend contacting another car dealer! I lost a lot of time! I recommend contacting another car dealer! More

Buyers Beware, My experience with this Brooklyn VW dealer was truly disappointing. Their marketing practices are deceptive, although the salesman described them as “CREATIVE”….They are price gouging. Whateve was truly disappointing. Their marketing practices are deceptive, although the salesman described them as “CREATIVE”….They are price gouging. Whatever price you’re formally quoted, will quickly change upon your arrival. They increased the price by thousands of dollars, then claimed the lesser price to be website prices. Buyers please Beware of This VW dealership. They have already removed my bad rating from google… But sadly they can’t remove the 19 formal complaints currently showing up about them on BBB about the poor business practices. More

Luis Santiago made my experience a 10/10. We spent all day there. My husband and I were considering all our options and were indecisive at points. Never once did he make me feel like I was wa We spent all day there. My husband and I were considering all our options and were indecisive at points. Never once did he make me feel like I was wasting his time. He always made us feel like he genuinely cared for us. Not your typical “sales man”. Never felt like we were being pressured. Honestly he is the full reason we stayed all day and finally walked out with a car! Can’t speak for everyone else but Luis is the BEST! More