Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Colonial Ford of Marlboro
Marlboro, MA
1,146 Reviews
Welcome to the All New Colonial Ford of Marlboro. We are proud to be a member of the Colonial Automotive Group which has been proudly serving eastern Massachusetts since 1992. The Colonial Automotive Group takes great pride in providing exception customer service, before, during and after the sale. We have the best selection, best service, best prices and best reputation. Yes, you can have it all at Colonial!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,146 reviews
May 20, 2024
I am very pleased with this dealership, I’ve had such a great experience with all the people here. I will definitely be buying more vehicles at colonial Ford. Thanks great experience with all the people here. I will definitely be buying more vehicles at colonial Ford. Thanks More
by fabio8482
Verified Customer
Helpful May 19, 2024
words of advice --- when you walk in to this dealership ---put one hand on your wallet AND read the fine print Before you sign anything !!! they SOLD me and extended warranty on a used truck for $1200( th ---put one hand on your wallet AND read the fine print Before you sign anything !!! they SOLD me and extended warranty on a used truck for $1200( their salesman began his sales pitch for somewhere north of $2000) . i decided to try to cancel it a 15 mos. later since i was still under the 3yrs -36 mos. manufactures warranty and the extended warranty didn't kick in until after manufactures warranty ended. i called FORD to see if i could cancel and was told by them that i should never have paid $1200 ,that it should have cost me $75 for a simple transfer of warranty since original owner of the truck already paid for the warranty. i called the business mgr of colonial ford ,mark b. and told him what ford said..he was CAUGHT ,but instead of apologizing he actually tried to convince me that what he did was justified. he said that he paid the original owner more money for the trade than he wanted so he felt he should get his money back from me!!!! i paid him exactly what he wanted for the truck --he would not drop his price one cent. telling him i wanted my money back ( minus the $75 for the transfer fee -- a total of $1125) after hearing what FORD told me, he finally agreed OVER 1 month later , after numerous excuses, i finally got a check. only problem ,the check was for $1075---NOT for the $1125 he owed me. upon calling him for the rest he actually had the stones to say " your really going to beat me up over $50". Finally after another 2 weeks and a couple more phone calls to him ,i got the rest of what was owed to me!! ... i would not even have known about this scam if i didn't call FORD to cancel this warranty. one more thing ---because i didn't find out for 15 months, colonial ford cost me approx. $60 in interest from an additional $1125 to my loan More
by jim
May 18, 2024
I was greeted with enthusiasm and the tune-up was completed quickly. Suzanne is very pleasant, friendly and efficient. completed quickly. Suzanne is very pleasant, friendly and efficient. More
by kathleenw8
Employees Worked With
May 15, 2024
Everything went smoothly and the communication was great. I like how they sent me photos and videos of the problems. I like how they sent me photos and videos of the problems. More
by WESTMANTONDRESSAGE
Employees Worked With
May 15, 2024
Sue is amazing. She is always so helpful and accommodating! I feel so comfortable working with her. She is always so helpful and accommodating! I feel so comfortable working with her. More
by MACURRANDC
Employees Worked With
May 15, 2024
Glad they were able to get my vehicle fixed and it was under warranty! Staff was professional and kept me updated thru text messages. under warranty! Staff was professional and kept me updated thru text messages. More
by dix2118
May 13, 2024
Things went very smoothly. I will be back soon. The people there are knowledgeable and nice. I will be back soon. The people there are knowledgeable and nice. More
by billoc
Employees Worked With
May 13, 2024
My friend James referred me to roger he is a great guy helled me my wifes new car helled me my wifes new car More
by jkuczmiec21
May 13, 2024
Roger was great he helped me find my new Ford escape thank you again I love my car thank you again I love my car More
by Bigrock98
Employees Worked With
May 11, 2024
I've had nothing but positive experiences at this dealership. The sales and service departments do a great job. Their employees are knowledgeable and professional. I will be buying a new Platinum Exp dealership. The sales and service departments do a great job. Their employees are knowledgeable and professional. I will be buying a new Platinum Explorer in the near future and I will be going to Colonial Ford to buy it. More
by brian
Employees Worked With
