DePaula Ford - Service Center

The dealership as a whole is great ,the service dept especially the manager is disappointing my problem is still not resolved especially the manager is disappointing my problem is still not resolved More

I can’t say enough about the way the service department operates. I have never had a bad or even unpleasant experience and I’m convinced that I never will. Everyone that I have dealt with is truly engaged, operates. I have never had a bad or even unpleasant experience and I’m convinced that I never will. Everyone that I have dealt with is truly engaged, accommodating and committed to doing the best job possible. Thank you, very much SERVICE DEPARTMENT. Wayne More

Thanks to Lenny Farnam, your advisor, I'm still a Ford/DePaula customer. My wait time for oil/filter ('The Works' package) servicing was extended because the 20 lug nuts were found to be swollen bey Ford/DePaula customer. My wait time for oil/filter ('The Works' package) servicing was extended because the 20 lug nuts were found to be swollen beyond the acceptable threshold - on a 2017 Focus with just under 36,000 miles! Really? I've been a Ford owner since 1985, owned one of those vehicles for over 12 years and 90,000+ miles, and never had a problem like this before. As you turn out your models year after year, don't make obsolete designs that have worked without issue for so many years. Lenny is to be commended for his patience in dealing with yet another irate customer such as myself! More

Luis was very responsive and helpful. Good experience from top to bottom. It was also great that I was able to get an appointment for next day service. Good experience from top to bottom. It was also great that I was able to get an appointment for next day service. More

Service was great. Received appointment the same day I called. Everyone was friendly. I was in and out very quickly. Received appointment the same day I called. Everyone was friendly. I was in and out very quickly. More

Very happy with sales department and service department has been great as well Expecting this to continue has been great as well Expecting this to continue More

Service advisor very professional and informative. Went out of his way to take care of all issues. Went out of his way to take care of all issues. More

People at service desk are very good at what they do. I think my bill was outrageous for what I had done I think my bill was outrageous for what I had done More

I Had several issues with my vehicle…Lenny set up a service date and ordered all the parts needed…some were back ordered and he tracked the parts to have it done all at once…Thankfully it was covered u service date and ordered all the parts needed…some were back ordered and he tracked the parts to have it done all at once…Thankfully it was covered under my coverage and Lenny made the entire process simple…I’ve always had good Luck at Depaula and look to continue to have vehicle serviced there More

Lenny is always very clear, pleasant and keeps mee informed as the work progresses, what options there are etc. Check out is prompt and the people are pleasant. informed as the work progresses, what options there are etc. Check out is prompt and the people are pleasant. More