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Dewey Ford

Ankeny, IA

3.7
529 Reviews

3055 Southeast Delaware Avenue

Ankeny, IA

50021

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Showing 529 reviews

May 13, 2024

What a sh** show. We really didn't have much that went right. The finance guy was rude and asked over 5 times trying to get an extended warranty sold, then became rude More

by sbockes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dalton
May 20, 2024 -

Dewey Ford responded

Thank you for taking the time to leave a review for our dealership. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Teri Saenz, General Manager tsaenz@deweyford.com

May 20, 2024 -

sbockes responded

I did reach out to you specifically, before the review and got no response. I guess I can understand why Dewey feels it acceptable to treat customers poorly with leadership that doesn’t seem to care..

October 30, 2023

This dealership has gone down the toilet. Sales staff are extremely sketchy and company takes no accountability. I would not advice anyone to buy from this place. The cars a questionable, sta More

by chilineptune
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales person has since quit
October 06, 2023

Every time I go to service for service work excellent! ! 10 out of 10 stars every time!! More

by drews.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teri Saenz, John Bentley JR
September 02, 2023

We were very happy with our salesperson Kevin. He was enjoyable to visit with, very knowledgeable, and had good customer focus. He deserves a 5 rating! The new car sales manager initially seeme More

by Sggrab
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean from business dept was very good, Kevin Kauzlarich, Greg Mohrman
September 02, 2023

Working from out of state and truck broke down. I had to rent a truck and called for an appt. I took the truck and dropped it off the night prior. One week later they still haven’t even started on More

by dsims
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather, John Bentley JR
August 22, 2023

Overpriced used car, I left when they wouldn’t take my offer & as soon as I left they marked it down to my offer. Not very friendly. The guy didn’t know anything about the car even through I had scheduled More

by Natalia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dalton, Josh
August 05, 2023

Had a great experience at Dewey Ford no pressure at all very nice and informative More

by Tshaver49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sierra
July 28, 2023

Everyone involved was knowledgeable and excellent at their job! We could not be more pleased of how efficient the whole process was. It was very quick More

by Chris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chey Dills definitely 5, Sean in finance 5,
Jul 28, 2023 -

Chris responded

Was a very pleasant experience

July 16, 2023

The staff were professional and honest. They took on an issue that seemed somewhat hopeless and helped us solve the problem. An extremely positive and helpful experience and Dewy Ford has e More

by dlkerns52
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brooklyn, Sierra and Jacob, excellent service
July 11, 2023

On 6/28/23, Dewey Ford Service, Ankeny, IA recommended the replacement of the DPF (Diesel Particulate Filter on my 2015 Ford F250 (est. $7500) I declined the repair deciding to get a 2nd opinion. I too More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carl Bennett
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