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Diehl Ford of Massillon
Massillon, OH
187 Reviews
Diehl Ford of Massillon is a family owned and operated car dealership. We sell new Fords along with used cars, SUVS, trucks and vans. Diehl Ford of Massillon is located on the Diehl Auto Mile between Canton and Massillon on West Tuscarawas Street and Lincoln Way. We offer more than 1,000 new and preowned vehicles.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Latest Reviews
May 14, 2024
Unorganized if Mel isn’t in the service department.
The keys for the customer in front of me were lost. Three employees walked around looking for them while I stood and waited to pick my car up. After
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by moaurom
Verified Customer
Verified Customer
Employees Worked With
Mel usually helps me but he was out that afternoon
May 06, 2024
Oil change appt made on Tuesday with request for pick up
& delivery service which we have used before, for on Friday. Sarah, who makes pick up/delivery arrangements was supposed to call or email me. I calle
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by lcl2003
Verified Customer
Verified Customer
Employees Worked With
May 03, 2024
I really wish I could give this dealership a higher
rating. They gave me a fair trade in value for my truck and the one I purchased was below market however, the entire process took extremelyyyy long.
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by mjrorrer
Verified Customer
Verified Customer
Employees Worked With
Joe Shipley
Dealership Inventory (140 Vehicles)
Amenities
- After Hours Drop-Off
- Customer Lounge Area
- Express Service
- Free Coffee
- Free WiFi
- Pet Friendly
- Quick Lube
- Service Pickup and Delivery
- Shuttle Service
- Vending Machines
