Earnhardt Chrysler Jeep Dodge Ram

Over the past several years, I have dealt with several dealers in the Phoenix area, I must say that dealing with Earnhart was a very good experience. The salesman made it easy and a pleasant experience th dealers in the Phoenix area, I must say that dealing with Earnhart was a very good experience. The salesman made it easy and a pleasant experience thank you.! More

Arguably one of the smoothest buying processes ever, and, from > 250 away! Michelle T communicated with me efficiently and effectively from the day I checked online availability via Autotrader. She answered from > 250 away! Michelle T communicated with me efficiently and effectively from the day I checked online availability via Autotrader. She answered questions, provided video/pics, and kept me in the loop for well over a month before I was able to drive to PHX. She waited outside and greeted me upon arrival. She was well dressed, very courteous, thoughtful, and diligent throughout. Cedric in finance was also extremely helpful. This wasn't a buy/thanks/bye bye/and never hear from you again experience. Michelle has reached out a few times since to check if all was good w/ the truck and if I had any questions/concerns. Both her and Cedric, and a couple others (names?) have also reached out and thanked me for the business. The facility was immaculate and kudos to the two guys who helped remove/replace my 5th wheel hitch. Earnhardt CJDR nailed it because of the rock star staff I interacted with! More

Eddie is great got the deal completed and was very quick . Appreciate the brand new 2023 dodge charger ! Thanks mate 😂😂💪🏽 . Appreciate the brand new 2023 dodge charger ! Thanks mate 😂😂💪🏽 More

In a nutshell, dishonest pricing practices and lack of customer care by some employees who behave like they don’t even want to be there. If you come here for service, get a detailed TOTAL cost, and be customer care by some employees who behave like they don’t even want to be there. If you come here for service, get a detailed TOTAL cost, and be ready to be treated like you are an annoyance rather than a paying customer. I get vastly superior service at the local oil change shops when I take in my older cars. The long story: I came in for an oil change on May 7. I made an appointment the day prior on-line. I arrived early in the morning, few minutes prior to my appointment. While still at my car I was told, "someone will be with you shortly" and was told to stay by my car and not come inside, which is weird since the customer service area was empty except for employees. Since I was literally two feet from the service door, I could see all the employees inside - there were at least four people, some where scrolling on their cell phones, some doing seemingly nothing as I stood there and waited….. and waited, and waited. After a few minutes, and after a customer who came in after me was helped before me, I went in and rather strongly asked if someone could check me in since my ride was waiting for me. All of a sudden they remembered that I was standing there a few feet in front of them, and an older lady came out to check me in. During check in she said I was due for a cabin and engine air filter change. I declined the cabin filter and asked the cost of replacing the engine air filter. She said, “About $60” and I agreed to have that done in addition to my pre-paid oil change. I then asked about another issue unrelated to my oil-change appointment. After explaining what was going on she said, “Oh, I don’t know” and left it at that. No follow-up, no taking ownership, nothing to help solve the problem, not even a simple, “I am not sure, let me ask someone for you and get back to you.” Nope, just a brush-off, like I was annoying her with a customer service question. I got no bull, but I got no solution either. When I came to pick up my car later in the day I got a bill for $83.62 for just the engine air filter replacement (which was quoted as ‘about $60’). There was noting else repaired or replaced. Turns out “about $60” was just for the actual filter itself, not the labor, not the miscellaneous charges, not the shop supplies, not the environmental fees, and not tax. Basically the verbal estimate was a misleading PARTIAL cost, not the actual cost of getting the filter replaced. Thats deceptive and misleading. Would a dentist give you a quote for the cost of the filling, or for fixing your cavity, C'mon!! I understand that a dealer charges two or three times the cost of a simple Mopar paper filter you could get at AutoZone. Changing it takes under two minutes with ZERO skills, I get that. What I don’t appreciate is being misled about the actual TOTAL cost of having something replaced. A 27% difference between the quoted price and the actual cost is significant. BTW, not my first time here, and I’m not even mentioning the other minor but still noticeable behaviors that totally lack customer respect, cade, professionalism, or pride in ones work. While my truck purchase experience here was outstanding, the ‘service’ is grossly lacking in the service department. More

Eddie was Amazing! He was extremely helpful and patient with me as I really took my time to find my dream car. I first spoke with him when I test drove the vehicle then He was extremely helpful and patient with me as I really took my time to find my dream car. I first spoke with him when I test drove the vehicle then finally went back to purchase a week later. Eddie, Sean and the rest of the team answered every question I had in full detail throughout the entire process. You can tell Eddie really cares about taking care of his customers. I later recommended him and the dealership to some of my friends and family. More

It was wonderful for Eddie to set up some time for me to visit the Dealership! He went right to work on my trade an paper work! Thanks to him for driving out of there in my 2021 Jeep Cherokee . Thank you! visit the Dealership! He went right to work on my trade an paper work! Thanks to him for driving out of there in my 2021 Jeep Cherokee . Thank you! More

I have been here a couple of times and Doug has always been very friendly and accommodating. Doug keeps me up to date with the status of my vehicle and makes sure that I always get to my rental car very q been very friendly and accommodating. Doug keeps me up to date with the status of my vehicle and makes sure that I always get to my rental car very quickly. I definitely recommend that you come in and ask for him. Doug will make sure you get well taken care of. More

Eddie is by far the best salesperson I’ve ever worked with at a dealer. This guy is at the top of his class when it comes to customer service. His professionalism, character and integrity are a credit to with at a dealer. This guy is at the top of his class when it comes to customer service. His professionalism, character and integrity are a credit to Earnhardt, or any other company that employs him. He is a standout person and I will only ever work with him should I decide to buy another car. More

Eddie is extremely knowledgeable, always concerned and understanding about the needs of his customers. He explains and advises throughout the process of the sale. He is always available to answer any qu understanding about the needs of his customers. He explains and advises throughout the process of the sale. He is always available to answer any questions. I will always purchase from Eddie! Earnhardt’s excellent customer service and friendly atmosphere, from the sales department to the service department always leaves us completely satisfied Thank you Eddie! Manny & Rose More