Findlay Cadillac

My problem was solved quickly and professionally and I am well pleased! Thank you Tyler and your service dept! well pleased! Thank you Tyler and your service dept! More

Daniel in service well done. Friendly and accommodating Well knowledgeable except we had to fight for my warranty to cover the repairs. We bought our car less than 4 months a Friendly and accommodating Well knowledgeable except we had to fight for my warranty to cover the repairs. We bought our car less than 4 months ago and it’s been in the shop four times. We had to reach out to Cadillac general assistance to help with this matter and it’s really frustrating. We finally got our car back and eventually it was covered by the warranty. More

This was my first time using the Cadillac Service Center. They were efficient and did a great job. The work was done before the allotted time, which was a pleasant surprise, considering I was waiting. The C They were efficient and did a great job. The work was done before the allotted time, which was a pleasant surprise, considering I was waiting. The Cadillac Service Center offers a wide array of refreshments, from coffee and lattes to soda pops and water. They even have a delightful basket of snacks, ensuring you're well taken care of during your visit. The only hiccup was the carwash unit was broken, so there was no wash :-(. But overall, I will go back and only to Cadillac in Henderson.. My apologies. I am trying to remember the name of the gentleman who helped me, Adam or Alex. But he was awesome! More

very professional staff and knowledgeable. this my dealership for life and will recommend to others this my dealership for life and will recommend to others More

Always very attentive and great customer service. Attention to detail is definitely in the top five. Attention to detail is definitely in the top five. More

Finley service was great, to me they are the best CADILLA dealer in Vegas. You want poor service, then go to the other dealership. Thank Finley Cadillac. dealer in Vegas. You want poor service, then go to the other dealership. Thank Finley Cadillac. More

Worst service experience! They didn’t even wash the car! 3 hours and 20 minutes waiting for oil change and warranty work. They didn’t even wash the car! 3 hours and 20 minutes waiting for oil change and warranty work. More

The ABSOLUTE WORST DEALER EVER! STAY AWAY! They price gauge you and then don't deliver on what you pay for. 3 months my brand new escalade sat in service for an oil leak. No cadilla STAY AWAY! They price gauge you and then don't deliver on what you pay for. 3 months my brand new escalade sat in service for an oil leak. No cadillac to drive while it's under warranty because they sold off their fleet for service vehicles during covid to get top dollar on them while used cars were $$ the roof. They overcharged me $10,000 just be because they could because of "limited inventory." After 3 month waiting for service to get their act together it came back with a vibration it never had before. Took it back less than a month later. They "fixed" it. It's still been vibrating since it's been back and still leaking oil. I told my service advisor 8 weeks ago it's still having the same problem. He hasn't followed up w me 1 time since then. My husband has been in the hospital and I told him I wasn't able to get it there. They offer "door to door" service now?? They didn't offer to come and pick up my car to fix it for the 3rd time and it's not even 2 years old w under 18,000 miles on it. FINDLAY CADILLAC IS A JOKE I WOULD NEVER SPEND ANOTHER DIME THERE GO ANYWHERE ELSE. OH wait, I did speak with their new "General sales manager Cliff" without even having a real meeting with me or looking at any real pricing he told me it would cost me ANOTHER $80,000 OUT OF POCKET TO TRADE IT IN FOR A NEW ONE! IM SORRY I JUST SPENT $150,000 ON THE ONE I HAVE THATS STILL BRAND NEW! SALE IS A JOKE, SERVICE IS A JOKE, AND SHARON THE SERVICE MANAGER COULD CARE LESS. EVERYTIME I CALLED DURING THE 3 MONTHS MY CAR SAT THERE ALL SHE WOULD TELL ME IS THE SYSTEM STILL SAYS THE PART IS BACKORDERD. I DROVE CARS THAT WERE NOT EVEN CADILLACS OR IN THE SAME CATEGORY AS WHAT I HAVE. I SAID I WILL DRIVE ANY CADILLAC, BUT OH THEY DONT HAVE ANY BECAUSE THEY MADE BUKU $$$ OF SELLING THEM DURING COVID. THE SERVICE IS AN ABOMINATION, CHECK THE OTHER REVIEWS. ALL THE RECENT ONES I SAW ABOUT THIS DEAL ARE BAD BAD BAD. STAY AWAY. SAVE YOUR MONEY AND BUY SOMETHING ELSE BECAUSE WHAT YOU GET HERE IS NOT QUALITY OR GOOD SERVICE. EXPECT TO PAY ALOT OF $$ FOR SUBPAR TREATMENT AND SERVICE! GO SOMEWHERE ELSE AND DO NOT GO HERE! SAVE YOUR TIME $$$ AND HEADACHES More

If I could give this dealership a zero I most definitely would. All they care about is money money money. SO SAD! I have been driving Cadillacs for all my LIFE! VERY LOYAL CUSTOMRR. I purchased an Escalade would. All they care about is money money money. SO SAD! I have been driving Cadillacs for all my LIFE! VERY LOYAL CUSTOMRR. I purchased an Escalade most recently and I've been so extremely unhappy with everything from the purchase to the service to the management. Noone cares about the people anymore! I am taking my business elsewhere! hopefully they will be better than these dirt xxxxx. DONT WASTE YOUR TIME OR MONEY HERE GO ELSEWHERE More

Went in for steering wheel recall replacement. Tyler Sullivan is knowledgeable and professional every single time we service our car. Tyler Sullivan is knowledgeable and professional every single time we service our car. More