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Garber Honda
Rochester, NY
2,119 Reviews
The Garber Automotive Group is pleased to have the House of Holtz Vehicles join our family of automotive dealerships! We are very excited to be serving the Western New York region. Garber Automotive shares John Holtz's commitment to providing the best possible service to our customers, both before and after the sale.
Kevin Parker has been named the new General Manager/ Managing Partner of the dealerships. He has over 30 years of automotive experience, the past 15 with the Garber organization as General Manager. Kevin states, "I am both honored and excited to be here in Rochester. It is a privilege to lead these fine individuals who have been a part of the Holtz group for many years. I pledge to you my commitment to serving our customers with the highest level of service and supporting our community. I look forward to meeting you and getting to know the Rochester area. If I can ever personally be of service to you, please feel free to contact me.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,119 reviews
Helpful May 21, 2024
As a long time and loyal Garber Honda customer, I was disappointed that the service department wasn't able to save any $$$ on my recent repairs to my 2014 Pilot. The repair bill quickly added up to near disappointed that the service department wasn't able to save any $$$ on my recent repairs to my 2014 Pilot. The repair bill quickly added up to nearly $1,200 and I asked if there was any way that they could work with me on the price, offer any discount, or find a way to make the repairs less costly. I was met with a stern "no" and was told the vehicle wouldn't pass inspection in August if the repairs weren't made. I reluctantly gave my approval of the repair and sent a text expressing my disappointment and that this experience has caused you to lose a long-term customer. The text went un-responded to and there was no conversation about this when I picked the vehicle up. More
by jim.scheirer
Verified CustomerEmployees Worked With
Jill
May 21, 2024
Car was serviced quickly. Oil was left in skid plate on the underside of the car so it was leaking on the garage and had to be cleaned out when I got it home. I didn't bother Oil was left in skid plate on the underside of the car so it was leaking on the garage and had to be cleaned out when I got it home. I didn't bother bringing it back to the dealership. Service person was not knowledgeable and unable to properly answer my question about when to get my next oil change. I was instructed that while the oil changes were still covered at no charge I should wait until the light came on but once they were no longer covered I really should bring the car in every 7 k miles because the car won't operate properly. I should not pay attention to the light or percent oil life after the free oil changes were done. I'm sure he's helped to increase revenue for the service department for people foolish enough to listen to him. More
by JAMIE_LITTLETON
Employees Worked With
other
May 18, 2024
Great job! I would definitely bring my car back in for servicing at Garber Honda. I would definitely bring my car back in for servicing at Garber Honda. More
by SPRINGBABY
Employees Worked With
May 18, 2024
Garber Honda is a great place to buy car. Salesman Zack A. did a great job in finding the car that I needed! Thank you, Al Palone Salesman Zack A. did a great job in finding the car that I needed! Thank you, Al Palone More
by ALPALONE
Employees Worked With
May 18, 2024
It was a great experience. Bob made the process easy. We will certainly buy from Garber again. Bob made the process easy. We will certainly buy from Garber again. More
by BPFORBES
May 18, 2024
Service has always been great. They are very helpful and attentive to customer needs. Thanks They are very helpful and attentive to customer needs. Thanks More
by JSCHEPISI
Employees Worked With
May 17, 2024
Had my Honda in for routine service (B136). Asked to check on the parking brake and got no feedback. ??? Other than that, I am satisfied. Asked to check on the parking brake and got no feedback. ??? Other than that, I am satisfied. More
by RLC_NOSPAM
Employees Worked With
service agents not salesperson
