Genesis North Orlando

Purchased a GV80. 6 weeks ago. Defective brakes. They attempted to fix and weren’t successful. They are trying again and hope they will be fixed. Purchased window tint 6 weeks ago. Defective brakes. They attempted to fix and weren’t successful. They are trying again and hope they will be fixed. Purchased window tint, still not installed. So very difficult to talk to a service manager. One day I was on hold for 20 minutes. Will not recommend this place to anyone. More

SERVICE ADVISOR COMMENTS: Service Advisor, Mr. Gleb Sinelnikov, was outstanding. He is very professional and provided all information requested perfectly. He works diligently to provide the custom Gleb Sinelnikov, was outstanding. He is very professional and provided all information requested perfectly. He works diligently to provide the customer with the best service, as he did. His dedication and interest towards the customer and dealership is outstanding! I was extremely satisfied with Mr. Gleb Sinelnikov performance. Gleb is an asset to any dealership/employer. I GIVE 5-STARS to Mr. Gleb Sinelnikov. Physical/technical Quality of work performed is a reflection of the Dealership, not of the Service Advisor. The BELOW Questionnaire cannot reflect an overall picture as the Service Advisors do NOT control the quality of technical work performed in the vehicle or the overall service of Holler dealership. HOLLER HYUNDAI/ GENESIS OF NORTH ORLANDO COMMENTS; However, in terms of the Holler Dealership must state that it is in dire need for improvement on: 1) Having all require parts in inventory (e.g., spark plugs, and safety recall parts, both of which were NOT in inventory at time of scheduled service (maintenance schedule was done two weeks prior and parts were not there!); 2) Building infrastructure for service area leaves a lot to be desired! Is uncomfortable for customers. It has not improved during since 2018; Holler dealership keeps on selling vehicles, as they must, entry/receiving area is a disaster; since 2018 nothing has been done to improve the service area and I personally provided improvements suggestions/comments twice to the GM, which she is no longer there; 3) Parts and Service Directors are no longer there - wow, was a turnover - sad. 4) Turnover among Service Advisors is astronomical (every service advisor is new with 6 months of less of service; 5) Labor Rate to change spark plugs on a G90 is $280.00 per hour, which is ridiculous. A G90 3.3T, 6 cylinder engine tune-up rate is $1,080.00 - ridiculous! 6) Two buildings with showrooms: one with NO vehicles in exhibit and the other had a new Genesis G70, but it was locked! Un-real! Some customers chose not to provide comments, for whatever reason, but others like me, like to see and experience improvements. Like to feel comfortable and at ease. I GIVE 1-STAR TO THE SERVICE CENTER AREA AND OVERALL FACILITIES. Holler Hyundai/Genesis of North Orlando has a lot of room for improvement, which will not be cheap. To improve proper intelligent and proper planning must take place to provide an excellent Customer Service, Vehicle Technical Service, Ambiance and proper Pricing. And, sincerely hope a technical competent General Manager is hired immediately, as you have none now. More

Let me recommend you go to the Genesis of Central Florida. I attempted to buy a car from them back in 2019, but the salesperson didn't seem to want to sell one so we bought it elsewhere. Then I rec Florida. I attempted to buy a car from them back in 2019, but the salesperson didn't seem to want to sell one so we bought it elsewhere. Then I received a recall notice for my Genesis g80 for a SERIOUS problem. I contacted Genesis of North Orlando to get it fixed and was told it could take 2 appointments. They said they would check the part and see if has to be replaced and if it did they would replace it! Um NO! Called corporate customer service and was told I would get a call from GM Roger within 48 hours. It has now been 6 days! This is a required recall according to NHTSA. Hope you enjoy the communication from the FTC and NHTSA as you have been reported for ILLEGAL practices. More

Curtis was great. Friendly and helpful and knowledge regarding the product. He made the experience great Friendly and helpful and knowledge regarding the product. He made the experience great More

This is a great dealership with wonderful sales and efficient service departments! It's very recommended! efficient service departments! It's very recommended! More

Donny was an excellent sales advisor. He did everything he promised from the first phone call… I would highly recommend him to anyone who wants excellent customer service that is loo He did everything he promised from the first phone call… I would highly recommend him to anyone who wants excellent customer service that is looking for a Genesis or your other vehicle brands. Toni was a great financial consultant very knowledgeable & extremely pleasant to do business with. More

The New Car Sales Crew were great to deal with. I worked with Allen Hernandez, who was a pleasure to work with. I worked with Allen Hernandez, who was a pleasure to work with. More

The experience of purchasing our Genesis GV80 a week ago was excellent in every way. The entire staff was very attentive, knowledgeable, courteous, and helpful. Allen Hernandez was our outstanding salesma was excellent in every way. The entire staff was very attentive, knowledgeable, courteous, and helpful. Allen Hernandez was our outstanding salesman. We are very pleased with this dealership and with our purchase. More

We purchased a 2024 Genesis GV80 on January 2, 2024. Our salesperson was Allen Hernandez. Allen made the process very pleasant, and I am very pleased with our purchase. Thanks, Allen! Our salesperson was Allen Hernandez. Allen made the process very pleasant, and I am very pleased with our purchase. Thanks, Allen! More

The dealership has a great selection of cars and our sales person was friendly and helpful. Pedro answered our questions and helped my wife and I pick the car that would best suit our needs. sales person was friendly and helpful. Pedro answered our questions and helped my wife and I pick the car that would best suit our needs. More