Gilchrist Chevrolet Buick GMC Dealership Tacoma

We brought our car in for an oil change and to get a new key fob if our current one wouldn't work with a new battery. When we arrived to pick up the car we were given the total due and when asked for a brea key fob if our current one wouldn't work with a new battery. When we arrived to pick up the car we were given the total due and when asked for a breakdown were told that a new battery was tried in the old fob but it wouldn't work so a new one was programmed. We questioned why we were being charged for a battery that we weren't given and after some discussion with Mason it was agreed that the battery charge would be removed. There was no discussion about any notes on the paperwork we were given which indicated a recommendation for a transmission fluid service, brake fluid flush and also the possibility of an oil leak. There was also a note that the old key fob was reprogrammed and was working normally but that was likely only temporary. This contradicted what were told as to why a new key fob was needed. Also, we shared that we had a second key fob at home and no one said anything about the possibility that the fob would no longer work. Unfortunately, it isn't working so now we will have to bring the car back to have that fob reprogrammed. Hopefully there won't be an additional charge for that. Very disappointed in how things were handled and if we didn't get free oil changes for our car we would be taking it elsewhere for service. More

Very knowledgeable and faster than it was quoted. They take the worry out of driving. I've always used fast quick lubes and I will not do that anymore. They take the worry out of driving. I've always used fast quick lubes and I will not do that anymore. More

The crew working in Customer service at the service desk leave a lot to be desired. There should always be an acknowledgment of someone who is waiting in line. To have someone standing from 5 to 10 minutes leave a lot to be desired. There should always be an acknowledgment of someone who is waiting in line. To have someone standing from 5 to 10 minutes without even a, “sorry I’ll be right with you “ should not happen. I haven’t seen a change in the nine years. I have been bringing my car in for service. If it wasn’t a free service, I probably would not go here. More

Very nice and considerate. Transparent about issues and really tries to help where they can. Transparent about issues and really tries to help where they can. More

Mason was excellent. He communicated with us quite a bit as our car was there for over a month being fixed. He communicated with us quite a bit as our car was there for over a month being fixed. More

Really nice staff- friendly and responsive! Would recommend to a friend. Process for financing was painfully slow. Would recommend to a friend. Process for financing was painfully slow. More

Every single person was competent and professional, and skillfully addressed every question that I posed. Their communication with me during the day that they worked on my vehicle was very good and timely. skillfully addressed every question that I posed. Their communication with me during the day that they worked on my vehicle was very good and timely. More

The sales person made me feel appreciated as a customer. Overall, would be Happy to do business with this dealership in the future. Overall, would be Happy to do business with this dealership in the future. More

Great service and fast turn around. I would recommend them to my family and friends I would recommend them to my family and friends More

I haven’t bought a vehicle there before but Susie and service is great, So far my experience with the work has been good on the truck mainly just oil changes and one bad injector service is great, So far my experience with the work has been good on the truck mainly just oil changes and one bad injector More