Hendrick Lexus Charlotte

Vanessa Hardley did a wonderful job for me. The mechanic I had did a wonderful job. He checked everything. I have 90,000 miles on my Lexus and it is still running like brand new. The mechanic I had did a wonderful job. He checked everything. I have 90,000 miles on my Lexus and it is still running like brand new. More

Good dealership and great service department Vanessa was my advisor and did a good job my advisor and did a good job More

I only went to Lexus dealer by the 74 interstate, which has good service and counselors, for my RX, this time Ms Vanessa Hardley also did great job. has good service and counselors, for my RX, this time Ms Vanessa Hardley also did great job. More

Vanessa Hardley I only want to work with her at Lexus, she's amazing, caring and she doesn't let me leave until I know everything about whats going on with my car .. she's amazing, caring and she doesn't let me leave until I know everything about whats going on with my car .. More

I always have a great experience when visiting this dealership. My regular service consultant was not available because he transferred to sales, so Vanessa took care of me. Vanessa was warm and friend dealership. My regular service consultant was not available because he transferred to sales, so Vanessa took care of me. Vanessa was warm and friendly. If I had questions, she was able to answer them. I was there for my regular maintenance and needed tires. This location is farthest from my home but because of the quality of service I don’t mind driving the distance. More

Getting my (3rd) Lexus at Hendrick Lexus of Charlotte was a breeze. The Service Advisor, Dave Machold, was great to work with and reminded me why I am a lifelong customer. a breeze. The Service Advisor, Dave Machold, was great to work with and reminded me why I am a lifelong customer. More

My experience with Hendrick Lexus Charlotte remains at the top of my list of "necessary evils"! Few get enjoyment out of taking their car in for service...but my experience at Hendrick Lexus Charlotte is the top of my list of "necessary evils"! Few get enjoyment out of taking their car in for service...but my experience at Hendrick Lexus Charlotte is the "exception to the rule"! I've had nothing but pleasant, courteous and professional service experiences every time. My recent vehicle service was no different! I was late, and arrived during lunch hour and there was only one service advisor available - Brian Dowless! Brian was phenomenal! He promptly got my vehicle in and get me in a loaner and on my way, BEFORE he had lunch. Brian's service is indicative of what I've come to expect from everyone at Hendrick Lexus of Charlotte! Thanks, Brian! More

This was my second visit to Hendrix Lexus service after purchasing the vehicle there last fall. They were very busy when I arrived for my 9:30 appointment and I waited with my vehicle longer than anticipat purchasing the vehicle there last fall. They were very busy when I arrived for my 9:30 appointment and I waited with my vehicle longer than anticipated but once I spoke to David Machold and explained my time constraint he was able to get me out the door when needed to. 100 percent recommend the Independence Hendrix Lexus service location. More

Excellent service all around! I went in for my 5000 service. Dave Machold was my Service Consultant and immediately greeted me with a smile and provided excellent customer service I went in for my 5000 service. Dave Machold was my Service Consultant and immediately greeted me with a smile and provided excellent customer service. He was courteous, pleasant, explained the process and escorted me to the waiting area which was very clean, comfortable and had a variety of hot and cold beverages. The work was completed within the time frame quoted and I was quickly on my way! I had previously brought my car in and Mike Mirek provided me with excellent service. I have owned and leased several Lexus cars throughout my lifetime and always have a positive experience. Hendrick Lexus dealership in Charlotte is by far the crest dealership that I have ever dealt with. All of the employees from the Sales staff to the Service staff, are very knowledgeable, courteous and professional. More

Dave Machold took great care of me and exceeded my expectations. He said it’s would be about 90min…actually took about an hour. expectations. He said it’s would be about 90min…actually took about an hour. More