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Henry Brown Buick GMC - Service Center

Gilbert, AZ

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37 Reviews

37 Reviews of Henry Brown Buick GMC - Service Center

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May 17, 2024

OUTSTANDING! Service and Sales team are exactly that. They work as a team to solve customer issues which create customer loyalty. Shane Terry Service Consultan More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Lancucki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wagner Harrigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Terry
May 19, 2024 -

Henry Brown Buick GMC responded

Thank you so much, Greg, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Henry Brown Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 21, 2024

Made an online appointment for maintenance and repair work. Showed up at service drive and told to go to lube center. When I arrived at the lube center, the advisor told me they wouldn't be able to look More

by LetDown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Suzie Kiger
Mar 21, 2024 -

Henry Brown Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve.

March 16, 2023

Mike Mead over in the service department was very helpful, friendly, and knowledgeable getting my truck the service it needed. Only in the shop for one day total and very pleased with the service don More

by hbcmcu20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Meade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Henry Brown Buick GMC responded

Thanks for sharing about your experience with Henry Brown Buick GMC. Mike and our service team appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 12, 2022

Henry Brown and his family understand that it’s more about the customer than the vehicle. They are always willing to put the customers priorities first. More

by ERICH6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Meade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Henry Brown Buick GMC responded

We appreciate your business and our team looks forward to serving you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 20, 2021

Always get good service at Henry Brown, Pete is a great service advisor. Thank you More

by mr_sds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Fairbanks
Oct 21, 2021 -

Henry Brown Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experiences with Pete here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 28, 2021

Great people great location friendly knowledgeable staff use them for all our service and car needs. Now I’m just running out of words Good day. More

by SELCHERTSNAZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Meade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Henry Brown Buick GMC responded

Thank you for your business and this review. We're happy to hear Mike and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 10, 2021

Great Dealership! I go there for service all the time and had built a relationship with my service advisor. When it came time for me to look at trucks, I called him and he suggested the best sales guy ever! More

by Yvonne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cavalliero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Fairbanks
May 10, 2021 -

Henry Brown Buick GMC responded

Yvonne, it's fantastic to hear that Dwayne and Pete, along with our sales staff provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing our dealership! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 24, 2020

Mike Mead, Todd, and staff are AWESOME!! They were friendly, COVID safe, and made sure everything was taken care of stress free! Thank you Henry Brown GMC More

by REESEDEEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Meade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cavalliero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd
Nov 25, 2020 -

Henry Brown Buick GMC responded

Hello, Thank you so much for your excellent review! We are so glad that Mike, Todd, and our staff had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Henry Brown Buick GMC. Please don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 06, 2020

Raul in Service rocks! He's knowledgeable, straightforward and professional. He obviously knows what his job is and does it very well. Thanks, Raul! I'll be returning for service here. More

by babelfish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raul Bejarano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2020 -

Henry Brown Buick GMC responded

We are very happy to hear that Raul has provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 03, 2020

Butch was very helpful and made the process of buying my vehicle very simple and easy. Thomas was very helpful and progressional as well. Adrienne made the process simple and fast as well and made my experi More

by danawonder1
Recommend Dealer
Yes
Employees Worked With
Scott Usher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marie Rodriguez
Jun 03, 2020 -

Henry Brown Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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