Herb Chambers Lexus of Hingham

Great experience with service advisor Elijah. Car serviced and returned on time. Fees explained completely. Car serviced and returned on time. Fees explained completely. More

Very professional. . Thoroughly laid out options. Very knowledgeable about the cars and service. Treated us fairly. . Thoroughly laid out options. Very knowledgeable about the cars and service. Treated us fairly. More

My service advisor was professional, efficient, and communicated with me throughout my service experience. I was also given a loaner vehicle. communicated with me throughout my service experience. I was also given a loaner vehicle. More

First service experience at HC Lexus. Professional, quick, and thorough. My only single complaint, unrelated to the service visit, is that waiting six months for a second key fob for a br Professional, quick, and thorough. My only single complaint, unrelated to the service visit, is that waiting six months for a second key fob for a brand new vehicle is not what I expected. More

Herb Chambers Lexus was terrific in handling my emergency battery problems. The service was outstanding. battery problems. The service was outstanding. More

Extremely disappointed with the lack of response from late February when I picked up the car. Waited to be contacted for a process that came with the car. Left several messages with no response. John in late February when I picked up the car. Waited to be contacted for a process that came with the car. Left several messages with no response. John in the parts department followed through on this service and it took him 3 calls a week apart to finally get someone to contact me. I made an appointment for 5/29 at 2PM which I arrived 10 minutes early and the reception area had nothing in the computer. I was then walked over to the woman I had made the appointment with and proceeds to tell me that they left. She called them to return which took over 1/2 hour. I had asked to use a loaner as I had been so inconvenienced and was told there would not be any available. I observed 2 courtesy cars in the lot and they were still there when I left. I had 2 Lexus vehicles in the past through Lexus of Watertown and they were fabulous. Always treated the customers with respect and care. I can’t believe that this situation took from late February until the end of May. More

Tom McCafferty was exceptional as our service consultant. He explained everything in detail before and after . We enjoyed seeing the video of our car with the work needed and why He explained everything in detail before and after . We enjoyed seeing the video of our car with the work needed and why More

Great service and very comfortable waiting area! A little pricey but worth it. Love the car wash too! A little pricey but worth it. Love the car wash too! More

Took me at the last minute to accommodate an issue and handled everything perfectly. It’s always excellent. Never had a bad experience! handled everything perfectly. It’s always excellent. Never had a bad experience! More

Professional and courteous customer service representative. I was informed in detail about all the services required. representative. I was informed in detail about all the services required. More