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Herrin-Gear INFINITI

Jackson , MS

Overview
Reviews
4.7
838 Reviews
Call Dealership (601) 354-4900
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1685 High Street

Jackson , MS

39202

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Showing 838 reviews

May 17, 2024

Had a recall done and while there an oil change that wasn’t scheduled/excellent More

by Jf66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tricia Glaze
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Helpful
May 16, 2024

Awesome service very responsive to questions. Would definitely recommend herrin gear Infiniti service department to anyone!! More

by fern.quizzed_0m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taryn Williams
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Helpful
May 08, 2024

Service Rep, Patrick, is the best! He gave me quick service and updates on my car’s status along the way. Patrick is professional and very personable. Thanks, P! More

by mcdonald.judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Stephenson
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May 10, 2024 -

Herrin-Gear INFINITI responded

We appreciate your 4-star review and kind words about Patrick. Providing efficient service and clear updates is a top priority for us, and we're glad to hear that Patrick delivered on both fronts. His professionalism and personable demeanor are qualities we value in our team members, and we'll be sure to pass along your appreciation to him. Thank you for choosing Herrin-Gear INFINITI for your automotive needs, and we hope to earn that extra star from you in the future!

Helpful
April 19, 2024

I received Great Customer Service from my Service Rep, Tricia! She was very efficient and knowledgeable of the service I received! More

by Keiffontarleton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tricia Glaze
Report | Print
Apr 28, 2024 -

Herrin-Gear INFINITI responded

We're delighted to hear about your exceptional experience with Tricia in our service department! Providing efficient and knowledgeable service is always our top priority, and we're thrilled that Tricia went above and beyond to ensure your satisfaction. Your feedback is greatly appreciated, and we look forward to delivering the same level of excellence during your future visits. Thank you for choosing Herrin-Gear INFINITI!

Helpful
March 06, 2024

I received Great Customer Service from my Service Rep, Tricia! She was very efficient and knowledgeable of the service I received! More

by Baker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tricia Glaze
Report | Print
Mar 10, 2024 -

Herrin-Gear INFINITI responded

Thank you so much for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that you had a great experience with Tricia, your service representative, at Herrin-Gear INFINITI. Providing efficient and knowledgeable service is always our goal, and we're delighted that Tricia delivered on that promise during your visit. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again!

Helpful
February 10, 2024

Jerry was excellent in his handling of my problem with my car. He has excellent customer service skills. Great job Jerry More

by minnie.coleman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lathario Barnes, Zacc Ayers
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Feb 13, 2024 -

Herrin-Gear INFINITI responded

Thank you for taking the time to leave us a fantastic 5-star review! We're delighted to hear that Jerry provided you with excellent service at Herrin-Gear INFINITI. It's wonderful to know that he handled your car problem with care and professionalism, showcasing his excellent customer service skills. We'll be sure to pass along your kind words to Jerry and the rest of our team. We appreciate your business and look forward to serving you again in the future!

Helpful
February 06, 2024

I love my Infiniti SUV. The sales guys are really nice and attentive to my needs. More

by mariapwoods1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Stephenson
Report | Print
Feb 09, 2024 -

Herrin-Gear INFINITI responded

Thank you for your glowing review and for choosing Herrin-Gear INFINITI for your automotive needs! We're thrilled to hear that you love your Infiniti SUV and had a positive experience with our sales team. Your satisfaction is our top priority, and we're committed to providing exceptional service to all our customers. If you ever need assistance or have any questions, feel free to reach out. We appreciate your support and look forward to serving you again in the future!

Helpful
February 01, 2024

Mr. Walker is always kind and attentive to my vehicle needs. I like his customer service. More

by sherrynave25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Walker, Tricia Glaze
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Feb 02, 2024 -

Herrin-Gear INFINITI responded

Thank you for taking the time to leave us a 5-star review! We appreciate your positive feedback and are delighted to hear that Mr. Walker's customer service has made a positive impact on your experience. Providing excellent service is our priority, and your satisfaction is our greatest reward. We look forward to serving you again, and if there's anything specific you'd like to share or discuss, please feel free to reach out.

Helpful
January 29, 2024

The dealership was clean and comfortable. The staff was excellent!!!! The service was marvelous! I’m satisfied! More

by Dnnmccll
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie, Lathario Barnes
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Feb 02, 2024 -

Herrin-Gear INFINITI responded

Thank you for taking the time to share your 5-star experience with us! We're thrilled to hear that you found our dealership clean and comfortable, and our staff excellent. Providing marvelous service is what we strive for, and we're delighted to have met your expectations. If there's anything more we can do for you or any specific aspect of your experience you'd like to highlight, please feel free to let us know. We appreciate your satisfaction and look forward to serving you again in the future.

Helpful
January 11, 2024

My experience was an outstanding one. I was acknowledged as soon as I arrived and taken care of.. More

by ejaysu88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Stephenson
Report | Print
Jan 12, 2024 -

Herrin-Gear INFINITI responded

Thank you for sharing your outstanding 5-star experience with us! We're thrilled to hear that your visit to Herrin-Gear INFINITI's service department was met with prompt acknowledgment and excellent care. Customer satisfaction is our top priority, and your positive feedback reinforces our commitment to providing exceptional service. We appreciate your support and look forward to delivering the same level of excellence during your future visits.

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