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INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.5
575 Reviews
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8751 W 159th St

Orland Park, IL

60462

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Showing 575 reviews

May 20, 2024

Alyssa two words “Rock Star” great to work with , she goes above and beyond pleasant More

by STACY_MONDAINE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JJ Vock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Badillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024

it was a pleasure to do business with guys at Infiniti of orland park keep the good work up More

by spanky1261
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2024

I was very pleased with my experience. Everyone at the dealership was kind and helpful. The place was clean and very inviting. I will not hesitate to use them again for my vehicle maintena More

by AngelaDe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Kendra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2024

Joe was easy to work with and extremely responsive as well as knowledgeable. He’s a good guy! More

by smpierre06
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JJ Vock
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Marquie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024

My husband and I were completely impressed with their professionalism and customer service. The ambiance there is always inviting and comfortable. The staff is not only friendly but also highly skilled. More

by SLECOURE007
Recommend Dealer
Yes
Employees Worked With
JJ Vock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Kendra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We're delighted to hear that you and your husband were impressed with our professionalism and customer service. Creating an inviting and comfortable ambiance for our customers is important to us, and we're glad you found it so. It's fantastic to know that our staff, in addition to being friendly, is highly skilled, and that you're pleased with your automobile. If you need any further assistance or have any questions, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

Helpful 1
May 16, 2024

Great service and very responsive staff. Scheduling of my service was easy and timely and my car's service was completed in record time. Also, the coffee machine is the best!! More

by PORTABLETHERAPY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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May 17, 2024 -

INFINITI Of Orland Park responded

Thank you for your fantastic review! We're thrilled to hear that you had a great service experience with us and that our staff was responsive to your needs. Making scheduling easy and completing your car's service in record time is what we aim for, and we're delighted that we could meet your expectations. We're also glad you enjoyed the coffee machine! If you need any further assistance or have any questions, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

Helpful
May 15, 2024

The Ziegler team is outstanding. I have worked with Mike for many years, he is as solid as they come! More

by WESTPOINT912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike and Latoya
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May 17, 2024 -

INFINITI Of Orland Park responded

Thank you for your glowing review! We appreciate your kind words and loyalty to our team! Providing solid service is what we strive for, and we're delighted that Mike has consistently delivered on that front. We appreciate your continued support, and if there's anything further we can assist you with or if you have any questions, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

Helpful
May 15, 2024

$35 to use a credit card? Cmon!! thx for letting me know I asked jr the 17 year old what my warranty was and he said he didn't know. What the xxxx are you doing working at a d More

by QVOLE1903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Schedler
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

INFINITI Of Orland Park responded

We apologize for any inconvenience caused by the credit card fee, and we appreciate your feedback on this matter. Regarding your experience with one of our team members, we sincerely apologize for the lack of knowledge and any frustration it may have caused. Rest assured, we will address this issue with our staff to ensure that all team members are well-informed and able to provide accurate information to our valued customers. Your satisfaction is important to us, and we thank you for bringing this to our attention. If there's anything further we can assist you with or if you have any questions, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

Helpful
May 15, 2024

Mike was very professional, pleasant, and helpful. He made me feel like a valued customer. He even provided a ride to the post office while I waited. He has great customer service skills. More

by VBROWN227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike from the Service Department
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May 17, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We're thrilled to hear that Mike provided you with professional, pleasant, and helpful service. Ensuring our customers feel valued is a top priority for us, and it's great to know that Mike went above and beyond to make your experience exceptional. We're glad he could assist you with a ride to the post office while you waited. If you need any further assistance or have any questions, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

Helpful
May 15, 2024

My experience was a bit less than perfect. This is the 2nd.vehicle I've purchased from your dealership, and each time, there were different issues. I made a promise to not return after the 1 More

by YOHYNUS
Recommend Dealer
No
Employees Worked With
Huda Abed
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

INFINITI Of Orland Park responded

We're truly sorry to hear that your recent experience with us fell short of your expectations. It's disappointing to learn that there were issues with your purchase, especially considering your loyalty as a repeat customer. Your feedback is important to us, and we apologize for any inconvenience or frustration caused. We understand your decision, but we would appreciate the opportunity to discuss your concerns further and see if there's anything we can do to address them. Please feel free to reach out to us directly if you would like to discuss this matter further. Best Wishes, INFINITI Of Orland Park

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