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Jacksonville Kia
Jacksonville, NC
374 Reviews
We invite drivers in the Jacksonville, New Bern and Richlands areas to visit us and see the difference we will have on your New Kia shopping experience. We tailor our assistance to you, being sure to only present you with vehicles that complement your search requirements. Visit us today and start your shopping experience with one of our professional associates!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 374 reviews
May 22, 2024
Very courteous. Car wasn't ready when initially scheduled due to part not being available, but they offered shuttle, and promptly fixed the next day Car wasn't ready when initially scheduled due to part not being available, but they offered shuttle, and promptly fixed the next day More
by homerheadshark789
Verified CustomerEmployees Worked With
Helpful May 22, 2024
Great customer service! Didn't feel pressured. Felt very welcomed. Great place to buy a car. Didn't feel pressured. Felt very welcomed. Great place to buy a car. More
by jennandglen
May 21, 2024
The dealership is clean and pretty state of the art. I really did NOT like requesting information on a particular car only to find out that I wasn't speaking to anyone at the dealership! I really did NOT like requesting information on a particular car only to find out that I wasn't speaking to anyone at the dealership! More
by dreen55
Employees Worked With
May 21, 2024
My only complaint was when I called to schedule and ask how long it would take, i.e. did i need to leave for the day? 1/2 day, couple hrs? The woman who answered tried really hard to get someone to give a how long it would take, i.e. did i need to leave for the day? 1/2 day, couple hrs? The woman who answered tried really hard to get someone to give an answer but whoever she asked was very vague and didn't seem interested in providing a narrow window. I live 30 mins away and needed to determine if I needed a ride home More
by JACLYNPRECHTE161
Employees Worked With
May 21, 2024
Work was done quickly and efficiently. The service dept also had the piece we needed for our car instock. The service dept also had the piece we needed for our car instock. More
by Margariaj86
Employees Worked With
May 21, 2024
Very informative let me know the price of things what’s wrong with my car what they need to do very clean facility very polite good service wrong with my car what they need to do very clean facility very polite good service More
by JANICEWILLIAMS
May 19, 2024
The worst experienced ever no communication. Nobody will return your calls. They fix the wrong thing. Then wanted to charge me for it. The car was not fixed, then they fixed it. This was terribl Nobody will return your calls. They fix the wrong thing. Then wanted to charge me for it. The car was not fixed, then they fixed it. This was terrible. There was arguing and fussing. Seem like they were shorthanded almost 3 weeks to fix my car. More
by p.william25
Employees Worked With
Other Employees :
He was the supervisor of the t service department
May 19, 2024
Chris in the service department, was very helpful, gave me all the information I needed, and had my car fixed on time. me all the information I needed, and had my car fixed on time. More
by C.C.RUSSOMANNO
Employees Worked With
