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Jim Riehl's Friendly Ford

Charlevoix, MI

4.9
36 Reviews

06725 US 31 S

Charlevoix, MI

49720

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Showing 36 reviews

October 25, 2023

I came in for an oil change and got so much more. A friendly service writer and service tech who provided extra service with a smile and a thank you. More

by turtleconst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer and service tec
October 24, 2023

Had good experience with this dealer. I had multiple recalls to correct and an oil change. Everything done on schedule. I am happy with work here. More

by bruceh2204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kameron Williams
October 15, 2023

Extremely happy with the friendly and knowledgeable staff here!! They picked up and dropped off my vehicle the same day. Which was very helpful with my busy schedule. Prices were very reasonable too!! Will d More

by pottermel77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Potter , Kameron Williams
January 20, 2023

Informative, Honest, Dependable, knowledgeable, helpful, customer orientated, great, great, great, great great great great company More

by Dbywalec
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kameron Williams
November 03, 2022

This place is the best, they treat you like royalty, cant wait to help me, and were just really fair! More

by scott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin , Kameron Williams
Nov 03, 2022 -

Jim Riehl's Friendly Ford responded

Thank you for the kind words and we can't wait to help you in the future!

October 27, 2022

Had a small misunderstanding on a service request but issue was resolved with no problem! Will return for next service when needed. More

by rschae02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Potter
August 20, 2022

Great customer service. Took my truck into service for appointment, the service manager Justin kept me informed and even had the bodyshop take care of a shield that was loos More

by Rwortman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin mcdade, Kameron Williams
August 18, 2022

Called to schedule oil change. Was told to bring it right in. I did and they got right to it. Car was finished and washed in 30 minutes. Great experience! More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica, Justin
July 14, 2022

Absolutely the best I have ever felt with. Everyone is super nice and care about my satisfaction More

by Matt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kameron, Jacob, Randy, Justin, Bobby,Sara
May 21, 2022

Great experience from start to finish- Matt, Kameron, and Jacob made sure we were taken care of!! More

by ccie7599
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kameron, Jacob, Matt
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