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King Acura

Hoover, AL

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49 Reviews

1687 Montgomery Hwy

Hoover, AL

35216

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Showing 49 reviews

June 03, 2024

I always thought of this dealer and brand as bullet-proof. I received a recall in January. Went in they said "no Parts". Checked four more times. Finally got on the schedule for August. Took More

by rebnatl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Stanton
August 14, 2023

BROKEN HEARTED :( Spent $75K on my DREAM CAR Acura MDX Type S Advance in March 2023. Realized serious issues with paint job. As of August 2023 Acura has still not made it right. Noone at the dealership c More

by andreatotte
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Carter Lyles
Aug 14, 2023 -

andreatotte responded

BROKEN HEARTED :( Spent $75K on my DREAM CAR Acura MDX Type S Advance in March 2023. Realized serious issues with paint job. As of August 2023 Acura has still not made it right. Noone at the dealership cares

Aug 17, 2023 -

King Acura responded

We are so sorry you have had this experience. But to state that no one at the Dealership cares is grossly overstated. While the process has taken some time, not by any fault of King Acura, we have done everything we could do to get the minor paint issues you have had taken care of. Our General Manager, our Customer Relations Manager and our Service Manager have all been heavily involved. Due to some logistical issues, it took Acura a while, but they had also responded and agreed to have the issues addressed. In fact, the vehicle had just come back from the Body Shop at the time of this review. (King Acura does not have a Body Shop) After your vehicle came back, our Service Manager inspected it to make sure it would meet your expectations and saw some flaws, so he called your husband in to inspect it. If we did not care, we would have washed our hands of this and clearly, we have not. The paint issue is a warranty issue that is between you and Acura, we do not warranty the cars, we repair them as directed by Acura. Whatever it is that you want beyond the paint repair is also between you and Acura and has absolutely nothing to do with us. Again, while we are so sorry that you have had this experience and we understand why you would be upset, to say that no one at King Acura cares is absurd and uncalled for.

July 27, 2023

Acura brand has been in our family for 33 years, 31 of them with King Acura. we purchased 3 vehicles from King Acura (the OG was from GA when we lived there) and have used King for all service on 4 differ More

by Hmbogard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Walker, service manager
Jul 31, 2023 -

King Acura responded

We are so sorry that you had this experience! Unfortunately, when a vehicle comes in with stars already in the windshield they can easily spread without warning. While we do take responsibility when damage occurs in our shop, we are not responsible when a vehicle comes in with a damaged windshield and the crack is from that damage. We value your business and would like to speak with you further about this if you would like. Please call our Customer Relations Manager, Ronda Locke, at 205-979-8888.

July 22, 2023

I really enjoyed my test driving experience. The salesman was very knowledgeable? I actually look forward to making my next purchase from King Acura. More

by andrewssmith65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jefferson Hunt III
Aug 17, 2023 -

King Acura responded

Thank you so much for the kind words! We look forward to building a lasting relationship with you going forward!

December 30, 2020

Second worst customer service experience I’ve ever had in 20 years of dealing with service departments. The customer greeter in the service department was aggressive, short with answers and made sure there w More

by Chris
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service Greeter
December 18, 2020

I loved it! Everyone were so helpful and professional. Amira Janhaoui is the best! She treated me as her own little sister! I left happy. 😊 More

by letriceb21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amira Janhaoui
October 07, 2019

They have on their website that their service department is until 6pm, but they service until 5pm. They have poor customer service when they communicate to you. The only reason I still go because they are t More

by Disappointed customer
Recommend Dealer
No
Employees Worked With
Didn’t get name
July 31, 2018

Worst experience from beginning to end! From the time I bought my car until now I haven't had one decent person assisting me. The sale was littered with miscommunication and lies and cost m More

by Terrible Experience
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales and Service Department
July 09, 2018

Bad experience King Acura Our bad experience Happened June 2018 purchasing a 2019 Acura I agree with horrible experience. Due to financing (using another source) wait time over More

by Don
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
July 07, 2018

Dealer refused to honor deal AFTER arrival for purchase Apparently negative numbers are not available for review, otherwise I would have rated it so. After coming to an agreement on a lease for a 2019 RDX, More

by lori123
Customer Service
Recommend Dealer
No
Employees Worked With
Peter Smith
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