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Lakeland Volkswagen
Lakeland, FL
2,535 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits:
Complimentary Car Washes
10% Off Accessories & Clothing
Internet Work Stations
Lakeland Volkswagen Gourmet Coffee Bar
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,535 reviews
June 04, 2024
Communication is terrible. I came in for an oil change and tire rotation and originally scheduled a ride so my son and I weren't stuck sitting around. 1 hour into it they final I came in for an oil change and tire rotation and originally scheduled a ride so my son and I weren't stuck sitting around. 1 hour into it they finally came with the list of things of recommendations ( I was originally told 1.5 hours for everything) 2 hours later they were finally done. I'm not a fan of that in the least. More
by Jason
Verified CustomerEmployees Worked With
Helpful June 04, 2024
Great service and customer service. Did take 3 hours longer even though I had an appointment. Did take 3 hours longer even though I had an appointment. More
by alchemy1989
Employees Worked With
June 04, 2024
Disappointed, as usual, with the service provided. My windshield was cracked during an oil change and the manager wanted to pass blame instead of taking accountability. My windshield was cracked during an oil change and the manager wanted to pass blame instead of taking accountability. More
by pbeckenr
Employees Worked With
June 02, 2024
Lakeland VW had great customer service not sure why now it seem less detailed and disconnected from the customer care it seem less detailed and disconnected from the customer care More
by horaceeads
Employees Worked With
June 02, 2024
I've been coming to dealer since the early 1990's. Been satisfied all along. Been satisfied all along. More
by johnschanck
June 02, 2024
Very good customer service. Friendly service as well which isn’t seen at most dealerships. They actually care about you. Ashley was great! Friendly service as well which isn’t seen at most dealerships. They actually care about you. Ashley was great! More
by COLEKOON7
May 31, 2024
The dealership staff was professional and curtious. They were honest about the time it would take and made sure I knew the progress of my vehicle. They were honest about the time it would take and made sure I knew the progress of my vehicle. More
by michael_buehler
Employees Worked With
May 31, 2024
Service was spectacular, great communication and inspection report. Very timely manner as well. Will definitely be back inspection report. Very timely manner as well. Will definitely be back More
by tyler.monosa
Employees Worked With
