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Lithia Hyundai of Anchorage

Anchorage, AK

Overview
Employees
Reviews
Vehicles
4.3
1,676 Reviews
Lithia Hyundai of Anchorage is focused on providing customers with an honest and simpler buying and service experience. We give customers straightforward information so that they can make confident decisions. Lithia Hyundai of Anchorage, located in beautiful Anchorage, Alaska became a part of the Lithia Motors family of dealerships in March 2003. Lithia Hyundai of Anchorage, near the surrounding areas of Anchorage, Eagle River, Palmer, Wasilla, JBER, and Girdwood, Alaska, features a wide selection of new Hyundai and used Hyundai cars and SUVs. Our inventory includes new models such as the Hyundai Accent, Accent 3-Door, Elantra, Elantra Touring, Santa Fe, Sonata, Sonata Hybrid, Tucson, Veloster, and the all new Hyundai Palisade. Looking for a used vehicle? We can help you with that, as well. We carry over 100 pre-owned and certified units that we will make sure to fit in your budget.
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5400 Old Seward Hwy

Anchorage, AK

99518

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Showing 1,676 reviews

May 28, 2024

Lithia Hyundai of Anchorage is not only friendly but also professional and quick in the service department. Dropped of my car early and they had it done within the next hour. More

by Kevin N Boyles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Clendenen
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Helpful
May 26, 2024

My car was in your shop for almost a month. When done the bolts was loose and my son try to tighten it coz it was so noisy. Now my engine still makes noise when running. More

by levymontuya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know the name or forgot about it
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May 28, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your experience, Levy. We understand your frustration and are concerned to hear about the issues with your vehicle. Please reach out to us directly so we can address your concerns and ensure your car is properly serviced. Your satisfaction is important to us, and we want to make this right. Best, Moises Gonzalez - Service Manager - 907-762-5752

Helpful
May 25, 2024

The service was excellent and the gentleman were very kind and helpful. I would highly recommend this dealership for anyone needing an oil change. More

by Luisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Beals
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your experience, Luisa! We're delighted to hear that you received excellent service at Lithia Hyundai of Anchorage. Our team strives to provide top-notch assistance, and we're thrilled to hear that the gentlemen were kind and helpful during your visit. Your recommendation means a lot to us, and we appreciate your trust in our dealership. If you ever need anything else, feel free to reach out.

Helpful
May 24, 2024

Made an appointment several weeks in advance for a recall fix. I take time off work, and drive an hour to the appointment, to be told they don’t have the parts. This should, and easily could have, been commu More

by NONE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea, only communicated with one person & don’t know name
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May 27, 2024 -

Lithia Hyundai of Anchorage responded

We apologize for the inconvenience and frustration you experienced during your recent visit. It's disappointing to hear that the necessary parts for your recall were not available despite your appointment made well in advance. We understand the importance of effective communication and acknowledge that this situation could have been handled better. Your feedback regarding the attempted sale of new tires is also noted, and we apologize for any inconvenience caused. We'll ensure that your concerns are shared with the relevant teams for improvement. If there's anything else we can assist you with or if you have further feedback, please don't hesitate to reach out. Best, Moises Gonzalez - Service Manager - 907-762-5752

Helpful
May 23, 2024

Came in to have luggage rack installed . I was there a total of one hour which I didn’t think was bad. More

by rondastoebner
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names
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May 23, 2024 -

Lithia Hyundai of Anchorage responded

We appreciate your positive feedback reflecting your experience at Lithia Hyundai of Anchorage! Thank you for sharing your review, we look forward to serving you in the future.

Helpful
May 22, 2024

Being transparent about wait times would be amazing. Being told afternoon appointments are quicker and still waiting two hours for an oil change is absurd. Also not being informed when vehicle is done More

by Kona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dante
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May 23, 2024 -

Lithia Hyundai of Anchorage responded

We're sorry to read about your experience with the wait times and communication during your recent visit. We understand how valuable time is, so we aim for efficiency in all our services. Your feedback helps us improve, and we'd like to discuss this further if you could reach out at your convenience. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

Helpful
May 22, 2024

I had 2 interactions with the dealership and both were negative. I did not get my Hyundia serviced there. Your automated system associated the wrong name and there was no way to correct it. And whoever wa More

by Clarence
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember.
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May 23, 2024 -

Lithia Hyundai of Anchorage responded

Clarence, I'm sorry to learn about your negative experiences with us. It's crucial that our customers feel heard and helped at all times, so it's disappointing to know we fell short in this regard. We'd like the opportunity to correct any mistakes made on our end and improve your perception of us - please reach out when you can. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

Helpful
May 20, 2024

Owen Luke was an outstanding sales person to work with. He's very knowledgeable of Hyundai products and was polite, not pushy! More

by JAMIE63
Recommend Dealer
Yes
Employees Worked With
Owen Luke
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May 20, 2024 -

Lithia Hyundai of Anchorage responded

Jamie, it's great to know that Owen Luke provided you with an outstanding experience at Lithia Hyundai of Anchorage. We're proud of our knowledgeable and respectful team! Thanks for the review.

Helpful
May 17, 2024

I came in for a scheduled oil change, and I waited 3 hours before my car was even moved to the bay over all 3 1/2 hours for an oil change. I’ll be doing it myself from now on. Not worth the money I paid More

by cammeron.hull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Jahnke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Beals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Johnnie III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendon Gardnew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dawson Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felipe Soriano-Sosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Shook
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Lithia Hyundai of Anchorage responded

Hi Cammeron, Our team would like to thank you for allowing us to serve you, as we appreciate your business. We regret that you experienced an extended wait time, and would like the opportunity to discuss this with you further. Please reach out to me at your convenience. We hope to have the opportunity to serve you again. Moises Gonzalez - Service Manager - 907-762-5752

Helpful
May 17, 2024

Could not get anyone on the phone. Had to drive down to dealership to find out status of my car. Get more help at the desk! Ordered wrong parts which prolonged car's stay. However to t More

by MCCOYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Strickland
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Lithia Hyundai of Anchorage responded

We appreciate your feedback and apologize for any inconvenience you experienced. We're always looking to improve our service at Lithia Hyundai of Anchorage, so we'll take this into account moving forward. It's good to know that despite the hiccups, we were able to assist in reducing your total bill!

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