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Marlow Ford

Luray, VA

Overview
Employees
Reviews
Vehicles
4.8
115 Reviews
Welcome to Marlow Ford, your preferred Ford dealership in Luray. Our team is committed to helping you find and maintain your next vehicle and offer you premium customer service. Our Ford dealer in Luray is fully stocked with the latest SUVs, pickup trucks and sedans that feature intuitive technology, high-performing engines and enhanced safety features. Discover the bold style of each one of our new, used and certified pre-owned vehicles when visiting Marlow Ford. The team at our Ford dealership in Luray is fully committed to serving all of your automotive needs. We host a state-of-the-art service center and a parts department with genuine OEM parts. Find savings when meeting with our expert finance team, too, to help you save more at signing. When it comes to finding the perfect vehicle and maximizing its performance long-term, count on the team at Marlow Ford to be there with you on the journey.
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1021 US-211 West

Luray, VA

22835

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Showing 115 reviews

June 04, 2024

The customer service at Marlow is top notch! I’m never disappointed! Thanks to everyone there!!!! More

by Karla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Marlow Ford responded

Thank you Karla for your review! It warms my heart that you found our service so satisfactory! All those exclamation points are making the point clear -- you love us, and we appreciate you. Have a wonderful day, and we'll see you soon!!

Helpful
June 02, 2024

I am always treated good at this Dealership. They always get my car done on time and alert me if something else is wrong. All the workers are polite. More

by patricia8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Lineweaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
JW Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Stombock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emma Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Marlow Ford responded

Thank you for your amazing review! I'm so glad everything worked out well--we always strive to be friendly and alert, and we're happy that you're happy! Have a great day!

Helpful
June 01, 2024

Nice people, do good job getting me in ,They keep me up dating o. Recalls More

by gregmoyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
4.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Marlow Ford responded

Thank you for your ratings! I'm so excited you found everyone friendly and transparent. Those are our goals---serving your needs and keeping your vehicle healthy on the road. Have an amazing day!

Helpful
May 14, 2024

I had a bolt in my tire! I needed my tires plugged as soon as possible. Marlow Ford service dept worked me the same day only minutes after I called. Excellent customer ser More

by Jplum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2024 -

Marlow Ford responded

Thank you for your glowing review! Fast and effective service is our key to unlocking the door to satisfying your vehicle needs. I'm glad everything worked out so well, and have a wonderful day!

Helpful
May 13, 2024

Very knowledgeable, great service and Nice waiting room. Always answer the phone with a friendly voice. More

by OFFICE20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JW Painter
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May 13, 2024 -

Marlow Ford responded

We love friendly!! Thank you so much for the five stars! I'm sure the group will outshine their last performance when we see you next time!

Helpful
May 03, 2024

We have dealt with Marlow in Luray several times and have been very pleased with their attention, integrity and promptness to answer all of our questions. We recommend them to everyone. More

by LDAVIS181
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emma, JW
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May 07, 2024 -

Marlow Ford responded

Thank you, LDAVIS181! We're thrilled to hear that you've had consistently positive experiences with us at Marlow in Luray. Your recommendation means a lot to us, and we're always here to help with any questions you may have. Looking forward to serving you again in the future!

Helpful
April 28, 2024

Great service. Polite and cared about my situation. Put on tire for me!! Excellent people More

by Kenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure off names. Whoever worked Saturday at the Luray location.
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Apr 29, 2024 -

Marlow Ford responded

We're thrilled to hear about your positive experience with our service team! Providing exceptional service and going the extra mile for our customers is what we're all about. Thank you for your kind words, and we look forward to serving you again in the future!

Helpful
April 24, 2024

Professional environment willing to help and listen to what you're trying to explain to About your problem and find solutions Thanks Luray Marlow More

by rdinges16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2024 -

Marlow Ford responded

We're glad to hear about your positive experience at Luray Marlow! Providing a professional environment where our customers feel heard and supported is essential to us. It's great to know that our team was attentive to your needs and worked with you to find solutions. If there's anything else we can assist you with, please don't hesitate to reach out.

Helpful
April 12, 2024

Marlow Ford has always been great to work with. They make sure all your issues get taken care of right away. More

by WOLVERINES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Marlow Ford responded

Thank you for your feedback, Wolverines! We're delighted to hear that you've consistently had a positive experience with us at Marlow Ford. Customer satisfaction is our top priority, and we're always here to promptly address any concerns you may have. We appreciate your continued support and look forward to serving you in the future!

Helpful
March 17, 2024

They do good work but they have been told ever time they work on my vehicles to call when done but they don’t and say they do More

by ohenry057
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
4.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Marlow Ford responded

We appreciate your feedback and apologize for any inconvenience caused by our communication process. We'll address this internally to ensure that we improve our follow-up procedures. Thank you for bringing this to our attention.

Helpful
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