Back

Mercedes-Benz of Alexandria

Alexandria, VA

3.8
924 Reviews

200 South Pickett St

Alexandria, VA

22304

Directions

By Type

Showing 924 reviews

March 17, 2024

Called in for seeing the probability of coming in for service, the car alerted me that A Service is due. It was Sunday a little after !1am. The phone rang and rang and rang. Finally, someone answered. More

by MNowrangi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nikita , David Johnson, Jeff Deavers, George Boatwright, David Getachew, Chris McGrane, David Stickell, Cesar Cardona, Malike Sallieu, Xavier Martinez, Zachary Faley
March 13, 2024

Worst dealership ever. Customer service is F9. Dawit David Getachew the worst branch manager ever. And Nana Gyanifi rudeness to me made me want to dissociate myself from M More

by Shusitode12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nana Gyanifi, David Getachew
February 17, 2024

Absolutely no follow-up. Impossible to reach any service advisor on the phone ….even if is just fro a question or two. Called from the waiting room and still won’t pickup t More

by MNowrangi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chantell Kirby
January 21, 2024

The salesperson, Michel Prati, was extremely helpful in all aspects of the transaction. I am extremly grateful for his help. More

by richard.heitmeyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Prati
January 10, 2024

Had the BEST experience here yesterday! Came in to drop off my baby for new tires. Sat down with RHUDY BOTBOL who discovered my appointment wasn't in the system for some reason. Not to w More

by naidasmk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhudy Botbol
September 28, 2023

I had great customer service working with Almas Azimi and Jonathan Barrett while purchasing my new Mercedes benz. Jonathan helped me to find the perfect SUV for me and set up my appointment with Almas. Almas More

by TJ-B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Almas Azimi, Jonathan Barrett
September 10, 2023

There is still work to be done on my vehicle. Rims to be work on. Part to be order. Need cover in the drunk to be replace. More

by Alchisley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Moore
July 22, 2023

I visited establishment on 19 July for a simple check on voice command for navigation and key battery. Vehicle still tells me to replace battery. Svc labor dept is irresponsible, unqualified individuals who More

by abby
Workmanship
Recommend Dealer
No
Employees Worked With
Svc Dept
Jul 29, 2023 -

Mercedes-Benz of Alexandria responded

Thank you for your feedback, If you would like further follow up please email jalcorta@alxmb.com

July 19, 2023

Less than what you're used to from typical Mercedes service...find someone else to do it! More

by tpayne
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cecilia Ramirez
Jul 29, 2023 -

Mercedes-Benz of Alexandria responded

Thank you for your feedback, If you would like further follow up please email jalcorta@alxmb.com

Jul 29, 2023 -

tpayne responded

I've contacted this dealership using both their website and text service about my concern; however, this response which asks me to further report my concern is the only response I have received to date. I do believe the Mercedes brand to be better than what I have experienced with this dealership. It's unfortunate that a customer would have a greater expectation for more brand consistency than the dealership.

January 13, 2023

A very big thank you to Omid Ali for helping me getting my new car…. Customer service was on a 100.. it took me about 3month to finally decide on what vehicle to get and he was patient all the way…(thank y More

by Tee.wole
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
OMID ALI, Shawn Moore
Feb 17, 2023 -

Mercedes-Benz of Alexandria responded

Thank you for the 5 star review and the positive feedback about your experience with Omid.

1
...