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Mercedes-Benz of Lehigh Valley

Allentown, PA

Overview
Employees
Reviews
Vehicles
4.7
325 Reviews
Mercedes-Benz of Lehigh Valley is located in Allentown, PA also serving Easton, Bethlehem, Coopersburg, Emmaus and the surrounding areas. We look forward to seeing you!
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3401 Lehigh St

Allentown, PA

18103

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Showing 326 reviews

May 23, 2024

Exceptional service and consideration from Jonathon my coordinator. You have earned a loyal customer. Thank you again Tony More

by Tony G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathon, Service specialist.
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Helpful
May 22, 2024

Prompt service, dropped off loaner, issues addressed same day. Advised kept updated on status of repair More

by charleshermanmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Martinez
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May 22, 2024 -

Mercedes-Benz of Lehigh Valley responded

Charles, we're glad to know you had a prompt and efficient service experience at Mercedes-Benz of Lehigh Valley. Thanks for the positive feedback!

Helpful
May 20, 2024

Always Ask For Rating Before Car Is Repaired. ..Every Since They Start Fixing It..Have No Car Anymore We Are Talking Months...Besides Repairs Were Paid For.. More

by extrachese@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept And Mechanics Recommendations
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May 21, 2024 -

Mercedes-Benz of Lehigh Valley responded

I'm really sorry to read about your experience. It's important for us that our customers are satisfied and it seems like we've missed the mark here. We'd appreciate the opportunity to discuss this further with you and find a resolution, so please reach out when you have a moment. Thank you, Rex Weaver - Service Director - (610) 967-0827

Helpful
May 18, 2024

Excellent service with exceptional staff! Kudos to Ellis! Kudos to all! The people at Mercedes make servicing your car an enjoyable experience! Thank you!!!! More

by Judy Kopy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 20, 2024 -

Mercedes-Benz of Lehigh Valley responded

Judy, we're delighted to know you had an excellent experience with Ellis and the rest of our team at Mercedes-Benz of Lehigh Valley. We always aim to make car servicing as enjoyable as possible!

Helpful
May 18, 2024

Always courteous and excellent work. Could not ask for a more friendly staff. Rick is tops. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Spanitz
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May 20, 2024 -

Mercedes-Benz of Lehigh Valley responded

Thank you for reviewing Mercedes-Benz of Lehigh Valley! It was so kind of you to share your experience, John. We will be sure to pass your kind words along to Rick as well!

Helpful
May 16, 2024

Jonathan at Lehigh Valley Mercedes Benz is fantastic! He took great care of my C300 and all its service needs with great customer service. Paolo S. More

by mbfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Sell
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May 16, 2024 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to know that Jonathan provided fantastic service for your C300 at Mercedes-Benz of Lehigh Valley. Thanks so much for the positive feedback!

Helpful
May 14, 2024

I Give A 5 Star Review To Richard In Service. .And His Team Of Mechanics..As They Try To Resolve An On Going Problem With My Car..As I Have Also Done Much Research Myself..Will Offer Opions ..Alte More

by extrachese@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard In Service
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May 14, 2024 -

Mercedes-Benz of Lehigh Valley responded

Thanks for the 5-star review! We're glad to know that Richard and our service team at Mercedes-Benz of Lehigh Valley have been working hard to resolve your car issue. Your understanding, patience, and willingness to offer alternatives are greatly appreciated.

Helpful
May 14, 2024

Outstanding experience with Rick. He understood my issues and took time to listen to me and explain. Almost 20 years driving Mercedes and my first experience at Lehigh Valley. But not More

by bcurtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick in service
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May 14, 2024 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to know that Rick provided an outstanding experience for you at Mercedes-Benz of Lehigh Valley. It's great to see our team's dedication reflected in your feedback, and we look forward to seeing you next time!

Helpful
May 14, 2024

Friendly and very helpful Would definitely buy another car there and it is convenient to our home More

by momoe
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick in Service
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May 15, 2024 -

Mercedes-Benz of Lehigh Valley responded

Thank you for this 5-star review of Mercedes-Benz of Lehigh Valley! We will pass along your kudos to our team. Take care!

Helpful
May 11, 2024

Appreciated the pick up and delivery. All service requests were completed. Everyone I interacted with was pleasant and professional. More

by Joyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan & drivers
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May 13, 2024 -

Mercedes-Benz of Lehigh Valley responded

Joyce, we're glad to know you appreciated our pick-up and delivery service at Mercedes-Benz of Lehigh Valley. It's great that all your requests were met by our pleasant and professional team. Thanks for the review!

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