Mercedes-Benz of Stevens Creek

Great service as always, no waiting in line. Steve nice as always. Got my loaner and the card was ready in 2 days already. Steve nice as always. Got my loaner and the card was ready in 2 days already. More

Had my car breakdown the night before a plan trip with multiple people where I needed the vehicle dealership was able to get fixed even staying after the 6 o’clock closed time on a Saturday night I did ha multiple people where I needed the vehicle dealership was able to get fixed even staying after the 6 o’clock closed time on a Saturday night I did have to get it towed. I’m hoping Mercedes-Benz USA will pay for the towing so far out of my pocket. More

Vince helps me every time I have a problem with my S580. He’s the best and will continue to use him! He’s the best and will continue to use him! More

The vehicle was in for recall service. The work was performed in a very timely manner, and done to our complete satisfaction. We required a recall service verification certificate to reg The work was performed in a very timely manner, and done to our complete satisfaction. We required a recall service verification certificate to register the car with DMV, and it was provided without asking. So again, a very satisfactory experience. More

On my recent visit to the dealership I met with a new service advisor which was very helpful. To me service advisors should play truly the role of advisors than the sales person.. service advisor which was very helpful. To me service advisors should play truly the role of advisors than the sales person.. More

Purchased an Certified Preowned virtually. It was a rare find. They're customer service was great! They sent pictures, videos. The purchase went smoothly. They were very responsive via text, c It was a rare find. They're customer service was great! They sent pictures, videos. The purchase went smoothly. They were very responsive via text, calls, emails. Shipped the car to me via an enclosed delivery service. Did not have enough time to detail the car prior to shipping, so they reimbursed me for detailing at my home. The car was missing floormats so they shipped me brand new ones straight from Germany. Overall, awesome service. They stand by their word. More

I purchased a used Tesla Model S that I had found via Car Fax from Mercedes-Benz of Stevens Creek. The dealership had a nice waiting area with comfortable seating and a self-service coffee/water dispenser. T Fax from Mercedes-Benz of Stevens Creek. The dealership had a nice waiting area with comfortable seating and a self-service coffee/water dispenser. The transaction itself was fairly quick and easy. My only issue was that the Tesla was released to me with only 50 miles of range (I live about 100 miles away). I was not aware at the time, but Tesla is not open on the weekends to transfer ownership and thus I was not able to charge the vehicle myself. I had to take the car back to the dealership and ask if they could charge it for me onsite. Unfortunately this was going to require the car to charge overnight so the dealership provided me a loaner to allow me to get home. I returned the next day to pick up the car. An unfortunate situation but MB of Stevens Creek worked with me every step of the way to figure out a solution. Appreciated all the help. More

I purchased a CPO virtually since it was a great car. They sent videos and customer service was fantastic from Alex. The purchase was easy and quick. The car was perfectly detailed when arrived. We posit They sent videos and customer service was fantastic from Alex. The purchase was easy and quick. The car was perfectly detailed when arrived. We positive experience and will definitely go back. They also had a nice followup after the purchase to see how the car was. Highly recommended dealer.! More

Worked with Jeyson, he was on top of everything, not pushy, and had a great personality. The dealership was very nice and we had a good experience. pushy, and had a great personality. The dealership was very nice and we had a good experience. More