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National Dodge Chrysler Jeep Ram

Jacksonville, NC

Overview
Employees
Reviews
Vehicles
4.5
815 Reviews
Welcome to National Dodge Chrysler Jeep RAM, your Jacksonville, NC serving Wilmington, New Bern, Greenville, Havelock. We'd love to be your chosen Chrysler, Dodge, Jeep and RAM in Eastern North Carolina. If you're looking for a new car, used car, car financing, car parts, or service, let us help you out. At National Dodge Chrysler Jeep RAM, our new inventory is full of the exciting makes and models you're looking for. Take the 2022 RAM 1500 for example, a powerful rugged truck that's perfect for all of your working needs. Or the 2022 Dodge Charger, a classic and legendary car, is also available in our showroom. We even carry the adventurous 2022 Jeep Wrangler. No matter what kind of car you prefer, we'll help you put you behind the wheel of your ideal vehicle at National Dodge Chrysler Jeep RAM.
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2223 N Marine Blvd

Jacksonville, NC

28546

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Showing 815 reviews

May 19, 2024

Never had any issues, service has been great. Make the appointment they give me a date and service is complete. Exactly what we looking for, no hassles. More

by rbmm750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kitrell Earley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you so much for your wonderful 5-star review! We're thrilled to hear that you've had consistently great service with us and that our appointment scheduling process has been convenient for you. Providing hassle-free service is always our goal, and we're glad to know that we've met your expectations. Your feedback is greatly appreciated, and we look forward to continuing to provide you with excellent service in the future. If there's anything more we can do for you, please don't hesitate to let us know.

Helpful
May 19, 2024

The dealership was clean and the people were courteous and helpful. Brian Kennedy was very knowledgeable and friendly. Fantastic service from him. More

by Kbell192
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quentin Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you for your fantastic 5-star review! We're thrilled to hear that you found our dealership clean and our team courteous and helpful. Brian Kennedy is indeed a valuable member of our team, and we're delighted to hear that he provided you with knowledgeable and friendly service. Your feedback means a lot to us, and we're grateful for your kind words. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

Helpful
May 19, 2024

The process was fairly quick and easy, the repair was explained and done on time as promised. More

by rlconkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you for your fantastic 5-star review! We're delighted to hear that your experience with us was quick, easy, and met your expectations. Providing clear explanations and delivering repairs on time as promised are top priorities for us, and we're glad to know we achieved that for you. Your feedback means a lot to us, and we're grateful for your support. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

Helpful
May 18, 2024

Courteous and reliably are the first thoughts when it comes to their performance. Kittrell has always treated me like a friend and as long as he is my advisor, I know my vehicle's are in good hands! More

by jburks5821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kitrell Earley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you so much for your fantastic 5-star review! We are thrilled to hear that our team's courteous and reliable service has left such a positive impression on you. It's wonderful to know that Kitrell has consistently treated you like a friend and provided the level of care you deserve for your vehicles. Your kind words mean a lot to us, and we truly appreciate your trust in our services. If there's ever anything more we can do for you, please don't hesitate to reach out. We look forward to continuing to provide you with excellent service in the future.

Helpful
May 18, 2024

Called in the Morgan’s got an appointment that day. Was very impressed with the team especially Kittrel More

by dave.c.douglas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kitrell Earley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you for your wonderful 5-star review! We're thrilled to hear that you had a positive experience with our team and that Kitrell made a lasting impression on you. Providing prompt and impressive service is what we strive for, and we're glad to hear that we met your expectations. Your feedback is greatly appreciated, and we look forward to serving you again in the future. If there's anything more we can do for you, please don't hesitate to let us know.

Helpful
May 16, 2024

Service advisor Kittrel is an outstanding representative of the National Dodge dealership. Always smiling, kind and personable no matter the situation. Few delays in acquiring the parts, was primarily du More

by JASJ1004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorenzo McNeal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kitrell Earley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you so much for your wonderful 5-star review! We're delighted to hear that Kitrell has consistently provided you with outstanding service. His smile, kindness, and personable nature are indeed qualities we highly value in our team members. We appreciate your understanding regarding the delays in acquiring parts and are glad to know our dealership was able to assist you effectively. Your feedback is incredibly valuable, and we’re grateful for your patience and support. We look forward to continuing to serve you in the future. If there's anything more we can do, please don't hesitate to let us know.

Helpful
May 15, 2024

Stopped in and Kevin gave us space and made all of the steps of purchasing a vehicle so easy. Shane made all of the paperwork so easy as well. Will definitely stop at national when we decide to purchase a More

by DDELLINGERCONSTRUCTION
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Mitchum
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May 20, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you so much for your fantastic 5-star review! We're thrilled to hear that Kevin provided you with the perfect balance of space and support, making your vehicle purchase a smooth experience. It's also great to know that Shane made the paperwork process easy for you. Your kind words about our professionalism and great team mean a lot to us. We truly appreciate your recommendation and look forward to welcoming you back to National Automotive Group when you’re ready for your next purchase.

Helpful
May 14, 2024

Darrell is super at his job- knowledgeable and a pleasure to work with - the entire staff is also great More

by twofun1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you for your fantastic 5-star review! We’re delighted to hear that Darrell’s knowledge and pleasant demeanor made your experience exceptional. It’s also wonderful to know that you found our entire staff to be great. Your kind words are truly appreciated, and we’re grateful for your recognition of our team’s efforts. If there’s anything more we can do for you, please don’t hesitate to let us know. We look forward to serving you again in the future.

Helpful
May 13, 2024

Kittrel always makes my service is done promptly! He keeps me informed and makes sure everything is properly done. More

by CBRYAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kitrell Earley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you so much for your fantastic 5-star review! We are thrilled to hear that Kitrell has consistently provided you with prompt and reliable service. Keeping our customers informed and ensuring everything is done properly are top priorities for us, and it’s wonderful to know Kitrell has delivered on that promise. We appreciate your loyalty and are grateful for your kind words. If there’s ever anything more we can do for you, please don’t hesitate to let us know. We look forward to continuing to serve you in the future.

Helpful
May 10, 2024

ISO a place that knows how to do a complete oil and filter change and not rip you off. I took my Jeep to National Dodge Jeep in Jacksonville for a routine oil change and leak near the radiator. I paid More

by Unsatisfied customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony and Carlos
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May 10, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or dissatisfaction you experienced during your recent visit to National Automotive Group. We take customer feedback very seriously and strive to ensure that all of our customers receive the highest level of service and care. However, as your review is anonymous, we are unable to investigate the specific details of your visit. We would greatly appreciate it if you could reach out to us directly with more information regarding your experience, including any evidence you have regarding the oil change service. At National Automotive Group, we are committed to providing transparent and reliable service to all of our customers. If there were any issues with the oil change or any other aspect of your visit, we would like the opportunity to address and rectify them promptly. Your satisfaction is our top priority, and we want to ensure that your trust in our dealership is restored. Please feel free to contact our Service Manager, Darrin Howard, at (910)347-3777 at your earliest convenience so that we can discuss this matter further and work towards a resolution. We value your feedback and would love the chance to make things right. Thank you for your understanding, and we look forward to hearing from you soon.

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