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Norm Reeves Genesis of Cerritos

Cerritos, CA

4.7
391 Reviews
Thank You for Choosing Norm Reeves Genesis of Cerritos The team at Norm Reeves Genesis of Cerritos would like to welcome you to our dealership in Cerritos, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Genesis vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Cerritos, you can always count on the professional technicians in our Genesis service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Cerritos count on the high-quality vehicles and services found at Norm Reeves Genesis of Cerritos, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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10907 E 183rd St.

Cerritos, CA

90703

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Showing 391 reviews

June 06, 2024

Vito and Marianna were wonderful to deal with and couldn’t have asked for a better car buying experience More

by tbrink333
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vito Beato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mariana Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your positive experience! We're thrilled to hear that Vito and Marianna provided you with exceptional service. Enjoy your new car, and we look forward to serving you again in the future!

June 06, 2024

The dealership is conveniently located in Cerritos and the installations are nice and the personnel helpful and nice, I was offer water, coffee and snacks. Very nice! More

by oscarn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjy Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for the kind words! We're thrilled you had a pleasant experience at our dealership. Our team works hard to ensure every customer feels welcomed and supported. We hope to see you again soon!

June 04, 2024

Customer service is driven by SOP, which is not conducive to good customer service at all More

by Jacknershtel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mariela Valdez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Predmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Norm Reeves Genesis of Cerritos responded

We're sorry to see that you had a disappointing experience with our service team and we would like the opportunity to discuss this feedback. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

June 04, 2024

I like the way the whole group of people do their job and the professionalism that service employees especially my advisor keep doing the good job thanks More

by Mrchingon2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Predmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experience with our team. We'll be sure to pass along your appreciation to your service advisor. We look forward to serving you again in the future!

June 04, 2024

Attentive service and staff. Provided me with a nice loaner and fix my car with care. More

by Jlawrence431
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Predmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your positive experience with us! We're delighted to hear that our attentive service and loaner program met your expectations. We look forward to serving you again in the future!

June 03, 2024

Ernesto was fantastic along with Vito and Sheri and the whole dealership. They took care of me from start to finish and they were very fair and reasonable on pricing and on my trade-in. I felt very comfort More

by Tom Papac
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Vito Beato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjy Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernesto Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sherri from the charging installation service.
Jun 04, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience with Ernesto, Vito, Sheri, and our team. Providing exceptional customer service is our priority, and we're grateful for your recommendation. We appreciate your business and look forward to assisting you in the future!

June 01, 2024

The sales manager and services were great. I'd like to refer this dealer to my friends. I thank you for all the services provided. More

by Kisun Seung
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vito Beato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sky Kim
Jun 04, 2024 -

Norm Reeves Genesis of Cerritos responded

We're grateful for your 5-star review! It's wonderful to hear that you were satisfied with our service. If there's anything else we can do for you, please let us know.

June 01, 2024

We enjoyed our buying experience and now our first rate service experience! Way to go Norm Reeves Genesis of Cerritos More

by Tam0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Norm Reeves Genesis of Cerritos responded

Thanks so much for this great 5-star rating and kind review!

June 01, 2024

Everyone really stepped up and did a great job to get the deal done with no games or xx. If you are in the market for a Genesis you must see Vito and his team. More

by ryan@skyhost.net
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vito Beato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mariana Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perla Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for the glowing review! We're thrilled to hear you had a positive experience with us. Our team, led by Vito, is dedicated to providing exceptional service. We appreciate your recommendation and hope to see you again in the future!

May 31, 2024

Kyle is great; he is attentive to detail and very accomodating to customer. He is helpful. More

by Sotheatrinh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for the kind words! We're delighted to hear that Kyle provided excellent service. We'll be sure to pass along your compliments to him.

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