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Phil Fitts Ford & Lincoln - Service Center

New Castle, PA

4.8
496 Reviews
Call Service Center (724) 658-3521

496 Reviews of Phil Fitts Ford & Lincoln - Service Center

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June 01, 2024

Great from beginning to end! ! Would highly recommend for all Ford needs!! Kenny and Luke are the best! More

by IFLYMDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Lord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny in Service
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Helpful
May 27, 2024

Kenny Carter got me right in on time. Fast service. Fantastic staff. Drooled on the new cars and trucks. Great techs in service. More

by Jrude4732
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Carter
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May 29, 2024 -

Phil Fitts Ford & Lincoln responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Helpful
May 20, 2024

Always have excellent experiences at Phill Fitts Ford. From sales Albee Mangino as well as Kenny Carter in Service. The staff is incredibly knowledgeable and went above and beyond to ensure I found the More

by gkdmst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Carter
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May 20, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your kind words for Kenny and Albee, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

Helpful
May 19, 2024

Tony walked me thru everything and took care of making sure my car was repared correctly after extra issues were discovered More

by Yvn2006v@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a positive experience. We will share your comments with our team and look forward to working with you again. Thank you from the Phil Fitts Family

Helpful
May 16, 2024

Good work quick cleaned up the truck afterwards. Working with Paula was a joy would recommend them for a job again More

by coalmandriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula
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May 19, 2024 -

Phil Fitts Ford & Lincoln responded

Thanks for sharing your thoughts about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

Helpful
May 12, 2024

Excellent service. Car picked up and delivered on time. Would highly recommend Phil Fitts Ford to all my friends. More

by krhietsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2024 -

Phil Fitts Ford & Lincoln responded

Thanks for sharing your thoughts about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

Helpful
April 30, 2024

I took my Toyota he T E after hitting a deer. Honestly this was the best experience I’ve had at a repair shop! And I’m 68 so have been to many! Keep up the great work! More

by marward01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula
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May 01, 2024 -

Phil Fitts Ford & Lincoln responded

Thanks for sharing your thoughts about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

Helpful
April 26, 2024

Absolutely Great service, Service department goes the extra mile to provide quality service. Ken is Great!! Everyone is friendly. More

by clm33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken in the Service Department
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Apr 28, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

Helpful
April 24, 2024

Took care of my alinement on my Explorer quickly and made sure I was satisfied with the work done. More

by rtrhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
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Apr 25, 2024 -

Phil Fitts Ford & Lincoln responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

Apr 27, 2024 -

Phil Fitts Ford & Lincoln responded

Hi, thank you for leaving such a great review and high star rating. We are always more than happy to assist you if anything else comes up. Take care!

Helpful
April 19, 2024

I’m always impressed with the service here they do the best job. Highly skilled staff!! Best around!!! More

by alexismckenzie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Alexis delivered such a great experience! Thank you from the Phil Fitts Family

Helpful
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