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Plaza BMW

Creve Coeur, MO

Overview
Reviews
Vehicles
4.6
242 Reviews
Call Dealership (314) 919-8455

11858 Olive Blvd

Creve Coeur, MO

63141

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Showing 242 reviews

June 02, 2024

Prompt timely service Excellent work Always a please work with Paul Badgett He consistently goes above and beyond Thank you More

by mbboodram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Badgett
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Helpful
June 02, 2024

Poor communication both times I visited. Cost me money up front to get car fixed when I had a warranty. Took a month to get reimbursed. They don’t honor appointments made or their word for r More

by Susie
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Riley
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Jun 05, 2024 -

Plaza BMW responded

Greetings Susie and thank you for taking the time to give your feedback. I am sorry to hear about your experience at our dealership. If you are willing, please give us a call at (314) 919-8176 so we can discuss your situation and hopefully gain your trust back. You may request to speak with Bill Van Iwaarden, our Service Manager. Thank you.

Jun 05, 2024 -

Susie responded

Bill - I have been in contact with your GM and included all the leaders above him in the Suntrup organization. Not much help response or help or even a we will try to do better. It was actually you that didn’t respond and call me back like I was told you would do. You all have work to do and I want folks to be aware of what they are walking into with your business since this happened multiple times with different people. Please focus on communicating with customers and follow through. That will help change your place for the better. So while it looks great for others to see you are out reaching, they need to know it won’t amount to much.

Helpful
May 24, 2024

Paul is phenomenal as always. The team is great at efficient friendly service. Will always come back. More

by phwpo83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Badgett
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Helpful
May 20, 2024

I had a fantastic buying experience at Plaza Motors. Had been searching for a BMW Z4 and Bradley Stephens was fabulous to work with. I drove up from Tennessee and he had me in and out in less than 2 h More

by scottgilliam731
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley Stephens
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Helpful
May 14, 2024

I like the professional work I received. The time span was pretty quick as well. More

by christianlee71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Easton
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Helpful
May 10, 2024

Had a great experience at Plaza! Fabian was excellent in helping me purchase my BMW. Love this car! More

by Petersonrandy53
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fabian
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Helpful
May 08, 2024

Excellent service;well managed by Paul Badgett, Service Adviser who did an outstanding job overseeing a complicated repair and communicating with customer. More

by williammwatson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Badgett
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Helpful
May 05, 2024

Plaza BMW is the only place I service my vehicles. They have excellent communication with a very transparent and informative inspection process. I know I can trust Plaza BMW. More

by pawesomecat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew LeBlanc, Ryan Westholt, Eric Fultz, Courtney Williams
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Helpful
May 05, 2024

Service Advisor Paul Badgett went way beyond what I expected! He receives an A++ rating for customer service. He is knowledgeable, personable and genuine. I wholeheartedly recommend Plaza BMW! More

by E Byrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Badgett
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Helpful
May 02, 2024

I am always well taken care of at Plaza BMW, especially by Pail Badgett, my usual service coordinator. He could easily qualify as an international ambassador. More

by keithaid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Badgett
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Helpful
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