Rick Hendrick BMW

I was visiting friends in Charleston where I picked up a screw in a run flat tire on my X5. Even though it was mid afternoon on a Friday, Rick Hendrik went out of their way to find a replacement and instal screw in a run flat tire on my X5. Even though it was mid afternoon on a Friday, Rick Hendrik went out of their way to find a replacement and install it right away. The entire staff provided first class customer service. I highly recommend this dealership. More

I’ve had a great experience with Rick Hendrick BMW’s service department in dealing with a difficult issue that arose with my vehicle. In 2022, I purchased a 1-year old BMW with only 7,000 miles from service department in dealing with a difficult issue that arose with my vehicle. In 2022, I purchased a 1-year old BMW with only 7,000 miles from a BMW dealer out-of-state before moving to Charleston last year. I brought my car into Rick Hendrick BMW as my new service center, and upon examining it they discovered that my vehicle had been in an undisclosed collision (not reported on the Carfax when I purchased this from the other BMW dealer) and had aftermarket parts installed, causing this issue to fall outside of warranty and yield some costly repairs that would fall on me personally. Rick Hendrick BMW caught pretty quickly what this other dealer missed when they took the car back for resale before I purchased it. Rick Hendrick BMW was my advocate and communicated alongside me with the other BMW dealer in attempting to have them cover the damaged the other dealer neglected to notice. While unfortunately the other dealer refused to acknowledge responsibility, I felt like Rick Hendrick BMW did all they could and more to help out through this stressful experience. They were extremely communicative and got everything fixed for a total cost under the quoted estimate. My service advisor, Alli Mattison, was beyond great to work with, and Jared Young (service manager) was very helpful too. I’ve very glad to have Rick Hendrick BMW as my local dealer now that I’m back in Charleston. More

Another wonderful experience at Rick Hendrick BMW of Charleston. I am consistently impressed with the attention extended to the customers, the quality, professionalism, and courtesy of the Service Advi Charleston. I am consistently impressed with the attention extended to the customers, the quality, professionalism, and courtesy of the Service Advisors (i.e., Nicole Floegel), and the quality of the work performed on my vehicle, every time I bring it to this dealership for service; the work is done right, the first time, all the time!!! More

The check in process was smooth and quick. I greeted by my service advisor and he gathered my paperwork and told me my car would be serviced shortly. The video by the service tech was thorough I greeted by my service advisor and he gathered my paperwork and told me my car would be serviced shortly. The video by the service tech was thorough. He explained what he saw under the car and gave his honest assessment. More

As usual, Hendrick took excellent care of my car. It is always a pleasure to to go to the dealership. It is always a pleasure to to go to the dealership. More

Very nice experience at this dealership. Teresa Troutman is an excellent sales associate. She helped us find the right car and made the whole process so smooth and streamlined. Will surely b Teresa Troutman is an excellent sales associate. She helped us find the right car and made the whole process so smooth and streamlined. Will surely be back at this dealership for future purchases. Recommend them highly! More

Teresa Troutman and Alex Greene were amazing. Very smooth process. This is my 4th BMW and they treat their clients very well. Very smooth process. This is my 4th BMW and they treat their clients very well. More