Right Honda
Scottsdale, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 8:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 4:00 PM
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Dont bother making any sort of significant drive to this dealership if you ever have questions or need anything from them after buying your car you will get 0 help unless you go in person. My husband’s car dealership if you ever have questions or need anything from them after buying your car you will get 0 help unless you go in person. My husband’s car was totaled in February and we need additional documentation for our gap insurance claim, except no one but sales answers the phone. The sales person will then transfer you to finance voice mailbox or throw your message in the trash. I have tried to get our documents sent multiple times over the phone this week. So now im going to have to drive 45 minutes on my day off to this dealership to get 3 documents that will take 10 minutes to collect from the finance team. UPDATE 5/19 We went in to get the documents last week, and finance gave us the incorrect documents for our gap claim, this delay is causing us hundreds a month having to make payments on our totaled car. We emailed the manager and the person we spoke to from finance and its been 5 days with no response. Incredibly disappointed we returned here for our replacement car. More
I will not go back to Right Honda again. The sales man was rude, condescending and didn't listen to me or care about my wants and needs at all. He only wanted to sell a car and didn't care The sales man was rude, condescending and didn't listen to me or care about my wants and needs at all. He only wanted to sell a car and didn't care how it affected me. More
I wanted a specific type of Civic. They went out of their way to secure the car from another dealership. The salesman was knowledgeable and helpful. Once the sale was complete, he made They went out of their way to secure the car from another dealership. The salesman was knowledgeable and helpful. Once the sale was complete, he made sure we knew how to set up the car. Logan is the best. More
As a buyer I knew what I wanted, drove it, bought it, cash. Sales guy Joe, was friendly , helpful. Tough job. At checkout, a manager got involved. Unfortunately I was not told about a "safety feature" cash. Sales guy Joe, was friendly , helpful. Tough job. At checkout, a manager got involved. Unfortunately I was not told about a "safety feature" cost included in the total price until I was sitting down with finance. AND I asked about all the extra taxes, etc. I found that to be disingenuous. I was able to remove that hidden cost as finance. BUT I can see how many people dont pay attention and consider it to be normal part of taxes, registrations etc. $1400... More
We recently had our car serviced at Right Honda, and I must say, our technician Danny Shaw went above and beyond in every way possible. Not only was he incredibly accommodating, meeting our specific needs must say, our technician Danny Shaw went above and beyond in every way possible. Not only was he incredibly accommodating, meeting our specific needs with ease, but he also exceeded our initial expectations. His proactiveness made what could have been a stressful weekend so much more manageable. He represented Right Honda with such professionalism and care that we felt completely at ease. It's clear that customer satisfaction is his priority, and because of his exceptional service, we will definitely continue to choose Right Honda for all our future car needs. Highly recommended! More
The other reviews on here about being baited with a loaner and then refused one when you get there are 100% accurate. The “supervisor” Tim needs to be fired. He has zero understanding of what customer loaner and then refused one when you get there are 100% accurate. The “supervisor” Tim needs to be fired. He has zero understanding of what customer service is. His employee promised me a loaner vehicle while mine was getting serviced but they did the classic bait and switch when I got there. Turns out Timmy refused to give me a loaner and continued to argue with me about it with a smug smirk on his face as if he cruelly enjoys denying loaners after promising them. Tim seemed beyond hurt and offended when I told him the car had its oil changed elsewhere. He kept bringing this point up which showed his true colors, he wants to milk every dime out of the owners who go there. The loaner was a must for me so I refused for them to touch the car. It’s sad to see how grossly bloated these dealerships got during Covid while scamming customers with obscene markups that they forgot the basics of customer service. I’ll be filing a complaint with the AZ attorney General for these sleazy and unethical bait and switch practices. More
Chris did a fantastic job! This is a great place to purchase a car - unfortunately didn’t have exactly what we wanted (2023 used pilot) but provided us with excellent informati This is a great place to purchase a car - unfortunately didn’t have exactly what we wanted (2023 used pilot) but provided us with excellent information! More
Service was good, completed in a reasonable time. I would suggest restoring the car wash that was part of a service visit a few years ago. It was a nice touch and can't cost the dealer that much to I would suggest restoring the car wash that was part of a service visit a few years ago. It was a nice touch and can't cost the dealer that much to provide a perk to their customers. More
I explained to Tim, the manager that I was unhappy with their level of customer service. He agreed. fixed it, gave me his card and told me to call him the next time I come in. I appreciated that and it cha their level of customer service. He agreed. fixed it, gave me his card and told me to call him the next time I come in. I appreciated that and it changed my mind from not wanting to return to deciding to continue being a customer. More
I was skeptical of buying a Honda at first, however, I am extremely happy that I went to Right Honda. I worked with Tristan Dailey, who was professional, inviting, courteous and provided a fantastic customer extremely happy that I went to Right Honda. I worked with Tristan Dailey, who was professional, inviting, courteous and provided a fantastic customer experience. More