Ron Bouchard's Kia
Lancaster, MA
Filter Reviews by Keyword
By Type
Showing 175 reviews
I brought my car in to get a sensor replaced under warranty on the rear bumper. Technician broke a couple clips along the rear left wheel well garnish/Moulding and did not inform me about it or take a warranty on the rear bumper. Technician broke a couple clips along the rear left wheel well garnish/Moulding and did not inform me about it or take action to fix it. Moulding wasn’t flush to the body of the car. They also left some glue residue on the bumper around the sensor which does not come off. This was service done on my new vehicle. I’m most upset at the lack of attention to detail and the service department which failed to inform me about the broken clips or the glue. When I notice a few minutes after arriving home I called them and they questioned if this actually happened. They did put me on the schedule to review the issue several weeks later after I called the service manager. I understand things can break but hiding this thinking the customer would not notice is sneaky and not honest. Here is a picture of the glue left on the sensor. Both issues have not been resolved. I actually have doubts they can remove the glue without ruining the paint. Very disappointed, will not be bringing my vehicle there again. More
Leasing a new car was a breeze; dealing with purchasing the vehicle after lease end was a nightmare with Kia. Absolutely horrible customer service, lack of timely processing and total disregard for the cus the vehicle after lease end was a nightmare with Kia. Absolutely horrible customer service, lack of timely processing and total disregard for the customer. I know the dealer doesn’t handle the transaction (everything is done through Kia Finance) but once we indicated we’d rather purchase than re-lease, they wanted nothing to do with us. Not helpful at all…..and this transaction took a total is 2 MONTHS to complete! Will never deal with these folks again even though we absolutely love the car (and we’ll definitely buy another one…..at another dealer! More
Great Buying Experience eat experience! Jeff was so patient helping us decide what car would be best for us. He was willing to work on numbers and help with trade in value be eat experience! Jeff was so patient helping us decide what car would be best for us. He was willing to work on numbers and help with trade in value before we even came in. When we went down to test drive, he had the car out front waiting for us ready to go! The actual lease and pick up was seamless. Great job! Highly recommend Jeff!! More
Best experience buying a car EVER I have to say this was the best car buying experience ever!! My Salesman Ed Walsh was absolutely the best. He worked out a deal for me to trade my l I have to say this was the best car buying experience ever!! My Salesman Ed Walsh was absolutely the best. He worked out a deal for me to trade my late model Nissan, for a brand spankin new KIA Sportage that still seems too good to be true. Thank you very much Ed and everyone involved in making this experience possible for me.. I love Ed and this dealership, I’ll be back Digger More
Poor Customer Service We bought our first Kia last fall and had a problem with the drivers side mirror. We arrived at the dealership for our repair appointment on Saturday We bought our first Kia last fall and had a problem with the drivers side mirror. We arrived at the dealership for our repair appointment on Saturday and the part was not ready. They had painted the part the wrong color and refused to discuss replacing the part under warranty. Our phone calls Monday to the manager went unreturned and we did not hear from the service department with any information on their plans to get this problem resolved. More
Worst Experience in a Long Time We were looking for a new Sorrento and stopped into Ron Bouchard since they are near our home. Things started out okay, but they are in the category We were looking for a new Sorrento and stopped into Ron Bouchard since they are near our home. Things started out okay, but they are in the category of dealership who insists on collecting all of your information and putting in their system before you can take a test drive. this took a long time, but we were finally on our way. During the test drive they were going to look at our trade. Once back from the drive, things went dramatically downhill. Their web page advertised up to $9K in discounts, but somehow we could only access about $4K if that. Then, they offered an insulting number for our low-miles, late-model trade. We wen to leave and at first the sales manager would not give our car key back, so my wife literally had to wrest it from his hand. Any possible sale was over at that point, but these two followed us out to the parking lot to further badger us into making an unpalatable deal. This dealership needs to move into the 21st century. The days of false advertising, bait-and-switch, and waiting at the salesperson's desk while he repeatedly runs-off to talk to his manager, should have ended in the 80's. Evidently, there are still a few holdouts. These folks will never get any business from me. More
Outstanding I went to five different Kia dealerships looking for. New 2017 Kia Sorrento. Ron Bouchards was the best far and away. The sales people were outstandin I went to five different Kia dealerships looking for. New 2017 Kia Sorrento. Ron Bouchards was the best far and away. The sales people were outstanding. The general manager was great and they did not pressure me at all. Their easy going nature made it enjoyable to buy a car for the first time ever. More
A Tremendous Dealership Sales Team I recently purchased a 2017 KIA Sportage EX Turbo from Jake Walker. He is a truly exceptional sales professional as well as a wonderful person. He an I recently purchased a 2017 KIA Sportage EX Turbo from Jake Walker. He is a truly exceptional sales professional as well as a wonderful person. He and his sales manager, Jason Gaines, helped me get out from under a deal I was upside in, and put me into the perfect auto that fits my traveling needs. But individuals went out of their way to answer all of my questions, and went above and beyond to ultimately put my purchase together. Jake is very familiar with the advanced technology in the Sportage and since I am 70 years old, he even. Add it easy to understand. I would recommend anyone talking with Jake before they consider going anywhere else to look for a new vehicle. Paul McCarthy More
Sleazy Sleazy Sleazy I will never lease another car from Ron Bouchard. Unfortunately, while my initial experience with them was positive, three months into my lease I wis I will never lease another car from Ron Bouchard. Unfortunately, while my initial experience with them was positive, three months into my lease I wish I could give the car back in order to never have to deal with those slimeballs again. I'm soured on Kia for life and wouldn't recommend Ron Bouchard to anyone. More
Wonderful experience Amanda was absolutely wonderful to work with. She went above and beyond to do anything she could to make the process easy. She treats you more as a fr Amanda was absolutely wonderful to work with. She went above and beyond to do anything she could to make the process easy. She treats you more as a friend then a customer. Even after we bought the car and picked it up she followed up that very night with me because she knew I was nervous to drive a standard after 5 years of driving automatic. Amanda is an absolute sweet heart and a blessing to anyone looking to buy a car. She will be there 110% for you. More