Safford Brown VW of Richmond
Richmond, VA
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This concerns the service department only. i took my VW for 100,000 mile service and inspection i bought my car and had it serviced here for 10 years. this time i was told my brakes pads an i took my VW for 100,000 mile service and inspection i bought my car and had it serviced here for 10 years. this time i was told my brakes pads and rotors needed changed they were within 1% good enough to pass inspection but needed taken care of. I chose not to and took to my local mechanic. Not only were my pads at 50% the rotors were good ! whoever is running the service department should be ashamed i will never be back !! More
Horrible place with very bad service. They sold me a Tesla with illegal tint, I went back to them to get and inspection and Don in service actually said I am the one who put the tint on. They sold me a Tesla with illegal tint, I went back to them to get and inspection and Don in service actually said I am the one who put the tint on. This guy is so bad I even showed him a photo when I purchased the car and the tint is apparent with the sales person even in the photo and the date and he still denied it. Be very careful there was also a problem with the trunk lid that causes the power in the license plate to not work. They offered no solution and I am stuck with a car I can't drive that I paid $50k for. More
Terrible service! !!! I bought a Tesla and they put the tires on wrong, causing damage that I had to pay for!!! They also put the wrong parts on the car, which I also h !!! I bought a Tesla and they put the tires on wrong, causing damage that I had to pay for!!! They also put the wrong parts on the car, which I also had to pay for! It has taken them forever to provide the title to the car! Been without the title for 2 months! This is a TERRIBLE dealership! STAY AWAY FROM THIS TERRIBLY RAN PLACE, UNLESS YOU HAVE AN UNLIMITED AMOUNT OF MONEY TO SPEND! This place is a complete rip off!!!!! More
I had a great experience with the sales staff at this location. Jay was especially patient and understanding with my needs. I look forward to returning here again in the future. Keep up the good work!!! location. Jay was especially patient and understanding with my needs. I look forward to returning here again in the future. Keep up the good work!!! More
Great place to shop a car and service staff are great and friendly I recommend this place friendly I recommend this place More
I had my first visit at Brown's last week and it went exceptionally. The employees did everything in a timely manner, were polite and extremely knowledgeable. I look forward to returning very soon exceptionally. The employees did everything in a timely manner, were polite and extremely knowledgeable. I look forward to returning very soon More