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Skyline Ford - Service Center

Salem, OR

4.4
958 Reviews

958 Reviews of Skyline Ford - Service Center

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June 02, 2024

Easy to work with. Dan Waldron was extremely helpful and courteous and helped us get out transaction done quickly More

by WBABY42
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan "Wally" Waldron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2024

Great service, great people, could not ask for anything more! I am 100% satisfied with everything. More

by benjimanwade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2024

They have very bad customer service. Lack of communication to customers, they don't return phone calls. Would not recommend getting your vehicle serviced there. More

by xtremekeeler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gavin Lawson
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024

I called the service manager and the service advisor left them a voicemail explaining why I wasn’t happy and what was going on and still no call back. Absolutely ridiculous such poor communication and they c More

by cari hansen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arturo Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024

Nice people. Worked quickly but are slow on a follow up. More communication would be appreciated. More

by Mr.Spink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Wade
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024

I have been a Sjyline Ford customer for 30+ years. This south salem location often leaves me feeling like just a number. Great customer service has not been received at the south salem lacation in a d More

by REACHJAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024

Great service and wonderful people! I had experience with Skyline Ford before. Always great experience! More

by rickna7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024

They need to expand their service center to deal with FORD’s reoccurring service issues. Any appointments are 2 to 6 weeks out and they are unable to address multiple issues in the same visit More

by garretta88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024

Well run service shop. Waiting area is top of the line. I've used the shuttle and was pleased. More

by neuhausson4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024

Everything was explained nicely, especially with a few didn’t issues going on at the same time. I called to clarify going going through with making my decision. More

by ISAACREAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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