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Smithtown Volkswagen

St James, NY

Overview
Employees
Reviews
Vehicles
4.5
1,885 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve. Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today. At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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530 Jericho Turnpike

St James, NY

11780

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Showing 1,885 reviews

May 23, 2024

Great service. Fast polite and transparent. Definitely a great first experience. See you next service More

by bhardy623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024

Noah was amazing and very attentive. He was caring and compassionate. Excellent customer service. Kept me updated. More

by flufntr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024

Excellent service by Nick. Takes time to explain things thoroughly and always pleasant to deal with. More

by Najwa.naderi14
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2024

Noah was very helpful, professional, and accommodating. He exceeded my expectations. Looking forward to working with him More

by matthew.b.sobel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Smithtown Volkswagen responded

We're delighted to hear that Noah provided you with exceptional service! It's our priority to ensure that each customer's experience exceeds expectations, and we're thrilled that Noah's professionalism and helpfulness stood out to you. We'll be sure to pass along your kind words to him. Thank you for sharing your positive feedback, and we look forward to continuing to provide you with outstanding service in the future!

Helpful
May 18, 2024

The car took 45+ days to be fixed, it was a recall and when I got it back, the tire repair kit was missing, the car was filthy, and since then I’ve gotten calls from Smithtown VW to bring it again for the More

by O.S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jhon Jaramillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vinay has been awesome and Jhon Jaramillo has been the best to work with over the years.
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May 20, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your experience with us. We appreciate your feedback and understand your frustrations. Your feedback regarding the changes since coming under new ownership is noted, and we will take steps to address these concerns internally. If there's anything else you'd like to discuss or if you need further assistance, please feel free to reach out to us directly.

Helpful 1
May 18, 2024

From sales with Bart Mandaro and the management team to the Service Dept. With Noah. Bart made my experience go seamlessly. We were able to get me into a 2024 Jetta SE lease deal that I was happy with. More

by Hunchback65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bart Mandaro
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May 20, 2024 -

Smithtown Volkswagen responded

We're thrilled to hear about your positive experiences with both our sales and service teams! Bart Mandaro and our management staff strive to ensure a seamless car-buying journey, and we're delighted that Bart could assist you in securing a lease deal on your 2024 Jetta SE. We appreciate your loyalty to Volkswagen and Smithtown VW. Additionally, we're pleased to hear that Noah and our Service Department provided you with courteous and friendly service, keeping you informed throughout the process. Thank you for recommending us, and we look forward to assisting you in the future!

Helpful
May 17, 2024

Very good service and prompt follow-up. Very friendly and professional. Would recommend based on experience. More

by MARIAGRELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your positive experience with us! We're delighted to hear that you found our service prompt and our team friendly and professional. Recommendations based on firsthand experiences like yours are invaluable to us, and we truly appreciate your endorsement. Should you or anyone you know need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

Helpful
May 17, 2024

Dropped off my car for service on the AC. The dealership provided me with a ride home. The car was finished on time. Thank you More

by RF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Smithtown Volkswagen responded

We're glad to hear that your service experience with us was satisfactory! Providing transportation and completing the service on time are key elements of our commitment to customer satisfaction. Thank you for choosing our dealership for your AC service needs, and we appreciate your feedback. Should you require any further assistance in the future, please don't hesitate to reach out. We're here to help!

Helpful
May 15, 2024

Fantastic employees. . excellent attention .. amazing help to get the vehicle I wanted as soon as I wanted. Made the process so clear and easy! More

by debster25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David
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May 16, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your positive experience with us! We're thrilled to hear that our employees provided you with fantastic service, excellent attention, and amazing assistance in acquiring the vehicle you desired in a timely manner. It's our goal to make the car-buying process clear and easy for our customers, and we're delighted that we achieved this for you. Your satisfaction is our priority, and we appreciate your kind feedback. Should you have any further automotive needs, please don't hesitate to reach out. We look forward to serving you again in the future.

Helpful
May 12, 2024

unfortunately, our return to the serve department was due to a technicians error in securing the negative battery terminal. More

by APMARIANI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Smithtown Volkswagen responded

Thank you for bringing this matter to our attention. We understand that your return to the service department was prompted by a technician's error in securing the negative battery terminal. We take incidents like this seriously and will address it internally to prevent future occurrences. Your feedback is valuable to us as we continually strive to improve our service standards. If you have any further concerns, please don't hesitate to reach out to us.

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