Spitzer CDJR Mansfield - Service Center

Thank you, Linda Briggs for helping get thru the process and working with my insurance. I could count on your help and guidance making this an easy non stressfull experience. and working with my insurance. I could count on your help and guidance making this an easy non stressfull experience. More

"Your people are why we keep coming back" For our recent visit Tiffany Curvin was the Service Person we working with, always with a smile. Met us at the door and processed our paperwork quick For our recent visit Tiffany Curvin was the Service Person we working with, always with a smile. Met us at the door and processed our paperwork quickly and we went to relax. There was a concern with one of our tires she provided us with complete information to make our decision. Over the years we have come to trust their judgment, which is important to us. Your Service Dept. handles many clients still they make you feel very special. Thank You Ken Kark More

Tim Wolford does a great job helping me to maintain my Jeep vehicles.👍👍 Spritzers service has fast and friendly to help keep my Jeep vehicles running great as the should. Jeep vehicles.👍👍 Spritzers service has fast and friendly to help keep my Jeep vehicles running great as the should. More

All good Every time I have my car serviced here the experience is great. They listen and take care of my needs and take the time to explain everything to me. L Every time I have my car serviced here the experience is great. They listen and take care of my needs and take the time to explain everything to me. Linda Briggs is an awesome service manager. More

We were having some minor car troubles. Linda Briggs was excellent at getting us the help we needed quickly, updating us and most importantly, following through to make sure we were 100% satisfied with our excellent at getting us the help we needed quickly, updating us and most importantly, following through to make sure we were 100% satisfied with our experience. She is a great representative of Spitzer Kia. Thank you. More

oil change and car wash was very pleased with how things went for oil change and car was 1 time on new car very pleased with lounge area and selection of coffee and juice and was very pleased with how things went for oil change and car was 1 time on new car very pleased with lounge area and selection of coffee and juice and fruit and granola bars loved the coffee thank you mary kay chereson More

New Tires plus Rotation and Oil Change Linda Briggs was an excellent technician and did a great job! Work was completed timely and efficiently. Work was done in the time frame given. We we Linda Briggs was an excellent technician and did a great job! Work was completed timely and efficiently. Work was done in the time frame given. We were kept up to date well. All staff have been great with any interaction that we have had. More

Excellent Customer Service Linda is so helpful and went the extra mile to make sure all of my needs were addressed! its the little things that mean the most. Linda is so helpful and went the extra mile to make sure all of my needs were addressed! its the little things that mean the most. More

Good salesman and finance officer. Salesman took the time to listen to my situation and understand my needs. Financial person worked hard to obtain the best loan and terms. Both treated Salesman took the time to listen to my situation and understand my needs. Financial person worked hard to obtain the best loan and terms. Both treated me with dignity and respect. More

Ram Big Horn issue I bought a 2014 Big Horn in 2016 from Spitzer in Cleveland. A few weeks later I took it back as it was not going into a passing gear fast enough. I wa I bought a 2014 Big Horn in 2016 from Spitzer in Cleveland. A few weeks later I took it back as it was not going into a passing gear fast enough. I was told that it was normal with the computer lag. I moved to Mansfield and the issue has gotten much worse, as there is no passing gear when the truck is warm and on a highway. The computer shows no issues and was told it was fine since the computer didn't pick anything up. Finally, Spitzer in Mansfield went out for a test drive with me and experienced what I had been telling them, when you go for a passing gear, nothing happens, nothing. So they put something in the trucks port that would record everything when I pressed a button when it happened again. I did so and took it back to Spitzer. Soooo, how long does it take the engineers to figure out a problem? It has been almost 2 years since the problem was told to Ram, as exhibited by Carfax. I cannot, nor will not take the truck to Houston to see my mom as it has put me in some very serious situations, unsafe situations. I am really getting tired of hearing no one at Chrysler or Ram has a clue as to what is wrong. I love the truck, but the service and guess work leave me with a truck that is only good for driving in town, no highways. What is going on with Ram? I am beginning to question buying anything from Ram again. Problem is, I cannot even sell it in good faith knowing something is wrong with it. Of course, Spitzer in Cleveland sold it that way to me. Next step is to start sending the case to the BBB, Ohio Attorney General and other outlets. BTW, Spitzer in Mansfield did update the computer concerning the cruise control. They thought that would fix it, but of course, it didn't More