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Sunset Chevrolet

Sumner, WA

4.3
1,509 Reviews
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910 Traffic Avenue

Sumner, WA

98390

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Showing 1,509 reviews

March 04, 2024

Oil change service is completed quickly. Service writers can be grumpy though. One lady is particularly unfriendly and I always try to avoid her. Seems like I’m ruining her day with my prese More

by SilverAdo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2024 -

Sunset Chevrolet responded

Thank you for sharing your feedback with us. We value all feedback as it helps us identify areas where we can improve our services. Providing excellent customer care is a top priority for us, and we will address this concern with our team to ensure a more pleasant experience for all our customers. We appreciate your business and look forward to exceeding your expectations next visit! Please feel free to reach out if there is anything else we can do to take care of you. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

February 28, 2024

Owning an awesome C7 Grand Sport for the past 3 years that I originally purchased from Sunset has been great. Since the C* came out I wanted one. I dropped my car in for service one day and got a call More

by tlrbr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Weidner and Lap
Feb 29, 2024 -

Sunset Chevrolet responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Sunset Chevrolet. Please feel free to contact us if you have any questions on your new purchase. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

February 20, 2024

My entire experience here was fantastic. The salesman ( Corey ) was great, no pressure, and straightforward. Kept me informed on the status of when my vehicle would arrive, nice! Financing w More

by danielwolfe46
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Schellhas, sales, Zach?? Finance.
Feb 22, 2024 -

Sunset Chevrolet responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience with Corey! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

February 11, 2024

Needed a basic oil change. People there are attentive and friendly. It's a clean place. More

by jjmocha2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Sunset Chevrolet responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

February 07, 2024

So easy to schedule and work with. The waiting area is nice as well as all the employees More

by KHall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Sunset Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

January 23, 2024

I have a very good service today with Sunset. They always do a wonderful job. More

by robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Sunset Chevrolet responded

Robin, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Sunset Chevrolet! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

January 20, 2024

On the plus side, Sunset had just the used van i was looking for. But things got a little tacky as the deal progressed. Sunset touts their lifetime linited power-train warranty. But when i asked for the More

by Ptcommerce
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Sunset Chevrolet responded

PT, thank you for sharing your feedback. We apologize for any inconvenience you may have experienced during your visit. We take your concerns seriously and want to promptly address them.       Regarding Warranty Protection For Life, we understand your interest in the percentage of claims fulfilled. The specific request for the percentage of claims made under a voided warranty may not align with typical customer inquiries. It's not a standard metric that our customers often seek. We apologize that we missed the opportunity to have this exact data ready for you during your visit. One thing we can tell you is that the percentage of claims accepted under a valid warranty is 100%! We strive to simplify the process of maintaining the validity of your warranty. We encourage you to carry out the necessary timely maintenance, as recommended by the manufacturer. This is one great reason to choose to service with Sunset. Our team will diligently maintain all records of performed services and keep you informed about upcoming maintenance requirements. Doing so helps give you peace of mind knowing that we will take care of everything for you. We want to assure you that to date, Sunset's Warranty Protection For Life has paid out over Five Million dollars in covered repairs for our customers. ($5,373,679.41 dollars to be exact!!!)       As for the single key issue, we understand the frustration, and we're working on a solution to ensure our customers receive the level of service they deserve! If there's anything specific you'd like us to address or if you have further concerns, please feel free to contact us directly. We appreciate your business and the opportunity to make things right. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

January 12, 2024

Can't beat this dealership for Service. Both professional and friendly. We bought our 2005 Silverado 3500 truck at Sunset and have always had it serviced here. Exceptionally Happy! More

by Elz850
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Sunset Chevrolet responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

December 17, 2023

All the people that worked there are very friendly and fast service. Would definitely buy from them again. More

by Tahoe
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Sunset Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

December 11, 2023

Such a pleasure to do business with Keven Krag. I will definitely be making any future vehicle purchases with him. He was honest and professional, I felt like my best interests were at heart. Su More

by Tara
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keven Krag
Dec 12, 2023 -

Sunset Chevrolet responded

Congratulations on your new vehicle, Tara. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Keven was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com